Customer Service Coordinator

Job Description

Job Description

Customer Service Coordinator- Sylvan Lake, MI

Client is anticipating a start date of August 3rd and the assignment will go until mid-October (this date may fluctuate). 3-month contract with potential to go longer.

Client prefers a candidate who has previous involvement with youth sports programs.

Our client, a leader in youth sports programs and events is seeking a Customer Service Coordinator for their Sylvan Lake, MI location.

This is a long-term contract role with a pay rate: $18-21 per hour

Mon-Fri, 8am-5pm

Seeking a candidate who has a passion or familiarity with youth sports.

As a Customer Service Coordinator you are responsible for facilitating various customer service processes, ensuring an outstanding experience for all customers. Responsibilities will include answering phones and emails to help our customers use our platforms, receive orders, and stay informed on new offerings and initiatives.

• Warehouse-based role with hands-on tasks: handling packages, store returns/exchanges, and working with league operators.
• Candidate will use computer systems for order management, insurance processing, tax-exempt forms, and troubleshooting discrepancies.
• Frequent outbound phone calls regarding outstanding orders and payment methods.
• Responsible for assigned email inboxes with response speed as a key KPI.
• Strong attention to detail and ability to ask questions/resolve issues through teamwork are important.

Job Responsibilities/Requirements

• Provide a world-class customer experience for all customers through thoughtful and responsive interactions.

Manage and support incoming calls and emails from customer queues, addressing customer inquiries and issues promptly.

• Connect with customers and fulfillment centers to effectively address order requests or issues.

• Accurately update daily reports on key customer service metrics, maintaining clear and organized records.

• Conduct data entry tasks to update account information in Salesforce promptly and accurately.

• Review and respond to league insurance submissions from customers, ensuring compliance and providing necessary support.

• Utilize various resources to proactively reach out to customers, offering information, guidance, and resources to foster their success.

• Provide additional customer support as assigned by Client leadership.

Qualifications:

• High school diploma or equivalent

• Prior experience in customer service or customer call center experience

• Excellent effective communication skills and the ability to build authentic, collaborative relationships with internal and external partners

• Demonstrated ability to develop and foster key relationships with customers

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