Laboratory Support Tech Lead

Job Summary

Under the direction of the Manager and/ or Phlebotomy Coordinator assists in the organization and daily operations of specimen processing and/or the phlebotomy department (Inpatient Nursing Home Specimen Collection Patient Service Center-draw stations In-Office phlebotomy-physician office). This position reports to Manager Processing Supervisor and/or Phlebotomy Services Supervisor.

Essential Functions

• Trains staff in department policies/procedures for specimen handling processing data entry into laboratory information systems safety/universal precautions and patient confidentiality.
• Assists in the implementation and maintenance of all policies and procedures required by hospital laboratory and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services. Supports and monitor customer and employee service expectations.
• Responsible for the investigation of and resolution of specimen issues by working with management at all levels both technical and pre-analytical.
• Exhibits superior customer service and communication skills.
• Monitors patient/physician complaints in the appropriate portals and performs service recovery in line with Beaumont Standards.
• Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.
• Monitors draw and/or error queues and coordinates with patients and other departments to facilitate appropriate testing is completed.
• Manages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection and specimen processing. This includes special projects and process improvements.
• Investigates troubleshoots and problem solves lab orders and errors and addresses consoling/coaching events based on investigation outcomes.
• Initiates maintains and supports employee engagement strategies.
• Assists with blood draws as requested.
• Participates in: Q.I./process improvements data collection QC documentation and/or CAP surveys as applicable to the assigned department. Staff activities of a High Reliability Organization (HRO) In training new hires as applicable/assigned Staff meetings and committee meetings as assigned.
• Efficiently uses time in completing tasks accurately and timely. Is mindful of appropriate use of laboratory funds through purchase requests and the observance of wasteful use of supplies.
• Assists in scheduling interviewing ordering and any other daily needs of the department.
• Timekeeping duties assigned as needed based on departmental need.
• All other duties as assigned by Coordinator Manager Director or other Executive Leader(s).

Qualifications

• Required High School Diploma or equivalent
• Preferred Associates Degree
• Preferred Bachelors Degree
• Preferred Medical Assistant Lab Assistant or Phlebotomy course and phlebotomy externship.

• 2 years of relevant experience Two to three years of experience in one of the following:o Phlebotomy Specimen Processing Laboratory related experience or Science related degree. Required
• Supervisor or Leadership experience Preferred

• CRT-Phlebotomy Technician - NHA National Healthcareer Association Upon Hire preferred Or
• CRT-Medical Assistant Certified (CCMA) - NHA National Healthcareer Association Upon Hire preferred Or
• CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology Upon Hire preferred

Physical Demands

• Pallet to Waist (6 from floor) > 5 lbs: Seldom up to 25 lbs
• Waist to Waist > 5 lbs: Seldom up to 25 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 25 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 20 lbs
• Pulling Force > 5 lbs: Seldom up to 15 lbs
• Sitting: Occasionally
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Seldom
• Squat: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹None No; Seldom Yes: Seldom
• Color Vision (Ishihara) TestNone No; Seldom Yes: Seldom

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak

Department Name

Lab - Reference PSC Phlebotomy - CH East - North - Royal Oak

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

varies

Days Worked

Monday-Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Required Experience:

Staff IC