Inside account manager

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see

What you'll do here:

Sales & Revenue Growth

• Identify, prospect, and convert new schools from competitors through insight-driven conversations that inspire change and position Milady as the preferred partner.

• Develop and implement a territory strategy focused on new logo acquisition and digital platform expansion.

• Leverage data and market insights to tailor solutions aligned with customer goals and student outcomes.

• Collaborate cross-functionally with marketing and implementation teams to design customer engagement strategies that drive adoption and retention.

• Consistently achieve and exceed territory revenue and growth targets.

Customer Success & Retention

• Serve as a trusted advisor by deeply understanding customer business objectives, student outcomes, and operational challenges.

• Guide customers through digital onboarding, adoption, and expansion to ensure measurable success.

• Proactively identify at-risk accounts and implement retention and renewal strategies.

• Partner with the Implementation & Training team to ensure seamless transitions and maximize digital engagement.

Operational Excellence

• Maintain disciplined pipeline management, opportunity tracking, and forecasting accuracy within Salesforce.

• Provide regular insights on pipeline health, conversion metrics, and competitive intelligence.

• Represent Milady at industry events, trade shows, and virtual engagements to generate leads and strengthen relationships.

Skills you will need here:

Required

• 3+ years of experience in consultative or solution sales, with a proven record of driving new business acquisition and exceeding revenue goals.

• Strong prospecting and negotiation skills, with the ability to challenge customer assumptions and reframe their needs to drive action.

• Excellent communication and presentation skills with C-level and program decision-makers.

• Proficiency with digital learning platforms and CRM systems (Salesforce preferred).

• Highly organized, self-motivated, and adaptable in a fast-paced sales environment.

• Proficiency in Microsoft Office (Excel, Outlook).

• Some college coursework completed.

• Ability to travel up to 20% for key customer meetings, events, or trade shows.

Preferred:

• Associate's Degree or higher.

• Experience in the Beauty & Wellness or Postsecondary Education industries.

• Familiarity with education funding cycles and digital learning trends.

Milady, a Cengage Group Company, is the leading provider of beauty and wellness learning solutions for schools worldwide. We have been influencing the beauty education industry ever since our founder started his own one-man barbering supply business nearly a century ago. Today, we are proud to redefine the standards of being a professional and explore the endless possibilities of beauty's impact on individuals, communities, and the world. Join Milady and be part of a team that is transforming the education industry. To learn more about Milady and our vision, visit milady.com/about

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$2,125.00 - $3,450.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.