Account Service Coordinator

Job Description

Job Description

We are committed to providing a stable, growth-oriented and inspiring work environment that offers opportunities for professional, personal and financial growth. If you are interested in joining a growing team, where YOU are our most valuable asset, then CSA Air is the place for you.

Account Service Coordinator

POSITION PURPOSE:

Serves as the Account Service Coordinator, to create and maintain current work instructions, provide back up and support to multiple departments, create travel reservations.

RESPONSIBILITIES/DUTIES:

• Establish and maintain trust-based relationships with employees, customers, and suppliers.
• Interact and correspond with employees, customers and suppliers to provide information in response to inquiries about personnel, systems, services, and/or compliance.
• Ensures compliance with policies and procedures found in Company manuals.
• Work with flight following and maintenance to create new and maintain current work instructions.
• Make travel reservations, to include flight, hotel, and car.
• Liaise between DOO and maintenance/flight following/reservations to improve policies and procedures for training and efficiency.
• Support Chief Pilot, DOO, and Safety Officer with manual updates.
• Provide backup to flight following and maintenance departments.
• Provide forecast information to accounting.
• Provide accurate and timely invoice information to accounting.
• Coordinate schedule information with flight following manager.
• Performs other duties as assigned by the DOO.
• Support Chief Pilot with record keeping and Pilot Records Database
• Coordinate maintenance/repairs of company crew cars and maintain vehicle maintenance records
• Maintains records for company apartments and manage keys
• Track TKS and de-icing fluid amounts at FBOs and submit orders as needed
• Organizes onboarding documentation for new hires, submit completed documentation to HR specialist, and files documents for record keeping
• Completes PRIA requests from third party organizations
• Ensure CSA and FedEx badging requirements are up to date for all employees
• Schedules drug testing and maintains documentation of results
• Maintains all employee records to meet audit standards

QUALIFICATIONS:

• A 4-year degree in Business or an applicable field, or equivalent experience.
• Three or more years of experience or training; or equivalent combination of education and experience.
• Familiar with standard concepts, practices, and procedures within the field.
• Skill in organizing resources and establishing priorities.
• Ability to communicate effectively, both orally and in writing.
• Ability to develop and maintain recordkeeping systems and procedures.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Must have general knowledge of a variety of computer software applications in word processing and (MSWord, Excel, Publisher).
• Must have advanced knowledge in Microsoft Excel and Adobe Pro.
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

SPECIAL POSITION REQUIREMENTS:

• Excellent communication and organizational skills
• Multi-tasking and interpersonal skills

SUPERVISORY RESPONSIBILITY:

• None

TRAINING REQUIREMENTS:

• Stay up to date on computer software applications

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Primarily in an office environment. Lifting up to 25 pounds may be required.

CSA Air, Inc. is an Equal Opportunity Employer. We offer a comprehensive benefits package.