Rental Vehicle Associate/Mobile Coordinator

Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation and know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row. We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts. Pat Milliken Ford will do all it can to promote their employee’s growth within the store and offers a wide range of benefits including weekends off for all employees. What We Offer

• Weekends Off
• Clean and professional work environment

* 401(K)

• PTO Time
• BCBS for employee and eligible family members (PPO or HMO)
• Dental
• Vision
• Collaborative, family environment
• Promote from within culture

The Rental Vehicle Associate cleans vehicles inside and out (vehicles may be cleaned by hand or by operating washing equipment) while also moving the vehicles, interacting with customers and other duties assigned by the manager. Responsibilities:

• Clean vehicle exterior by hand, brush or by operating washing equipment as necessary
• Determine need for and add windshield fluid, gas, oil, water and antifreeze
• May assist with local automobile deliveries
• PickUp/Deliver Loaner vehicles to customers at home or office
• Responsible for the loaner fleet being clean and ready for customer use
• Coordinate scheduling of vehicles for customers
• Complete necessary paperwork and reporting
• Perform miscellaneous job-related duties as assigned
• Create the optimal rental experience by maximizing on sales and service opportunities for every customer
• Handle customer complaints with professionalism and confidence
• Suggest additional options to customers based on their needs.
• Coordinate scheduling of Mobil Service

Requirements:

• Team player
• Hard worker Energetic
• Exceptional interpersonal and relationship building skills required
• Strong organizational skills and the ability to multitask
• Must be willing to submit to a background check & drug screen prior to employment.
• Must have a valid driver's license with a clean driving record