Courtesy Clerk

Responsibilities:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering.
• questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of grocery specials.
• Strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
• Assist in removing customers’ merchandise from the bottom of baccarat for checkout.
• Offer assistance to customers with loading bags into their cars.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers.
• Label, stock, and inventory department merchandise.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Clean up spills as needed, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of the store.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with Front-end associates to encourage teamwork.
• Adhere to all local, state, and federal laws and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:

• Puts the Customer First - Anticipates customer needs, champions the customer, and acts with customers in mind, exceed customers’ expectations, gains customers’ trust and respect.
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, and actively listens.
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.