Customer Experience Specialist
Job Description
Job Description
Customer Experience Specialist – BathWorks of Michigan
Be the voice that guides customers through their bath remodel
Schedule: Monday–Friday, 11:30 AM – 8:00 PM
Location: On-site, Byron Center, MI
Pay: Starting at $20/hour
BathWorks of Michigan is a fast-growing bath remodeling company specializing in Jacuzzi® bath and shower transformations. We're looking for a Customer Experience Specialist to guide homeowners through their projects and make sure they feel supported and informed every step of the way.
What You'll Do:
Talk with customers daily — answer questions, give updates, resolve concerns
Coordinate schedules and project details to keep things on track
Work with sales, operations, and installation teams to deliver a smooth experience
What We're Looking For:
Outgoing communicator who loves working with people
Organized and detail-oriented
Comfortable making and receiving phone calls
What We Offer:
Pay starting at $20/hour
Full-time schedule, M–F 11:30–8:00
Health, dental, vision (BathWorks covers 65%)
Paid time off and holidays
Career growth in a rapidly expanding company
✨ See the kind of transformations you'll help deliver — check out our reviews and before-and-afters at
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