Telecommunications Operator
- Promptly processes high volume incoming and internal calls, transferring or conferencing the caller appropriately.
- Provides patient and employee information, while maintaining appropriate confidentiality.
- Using multiple communication applications (including, but not limited to American Messaging, SPOK, Everbridge, overhead paging and appropriate information services), connects or pages clinicians and hospital personnel; maintains a competency and fluency with all systems and related upgrades.
- Under direction of senior operators or supervisors, initiates communication processes for all appropriate codes (emergency, medical and communication) and performs overhead pages, as indicated.
- In a manner that supports Patient and Family Centered Care, provides information about promotions or services, performs a warm hand off, when requested; offers wayfinding assistance including driving directions, parking instructions, and building/department locations. Displays depth of knowledge in Corewell Health East providers, locations and services.
- Provides accurate documentation, as appropriate, including reporting in switchboard databases, changing or updating contact information or on-call coverage.
- Performs various clerical duties, as assigned.
- Follows all downtime and daily departmental processes and procedures at the direction of the senior operator and/or supervisor. Qualifications
- Required High School Diploma or equivalent
- 6 months of relevant experience 3-6 months on a multi-line telephone system. Required
- Experience with communication technology Required
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 25 lbs
- Waist to Waist > 5 lbs: Seldom up to 25 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 5 lbs
- Bilateral Carry > 5 lbs: Seldom up to 25 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 20 lbs
- Pulling Force > 5 lbs: Seldom up to 15 lbs
- Sitting: Occasionally
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Seldom
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Seldom
- Squat: Seldom
- Stair Climbing: Seldom
- Crawling / Kneeling: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom
- Color Vision (Ishihara) Test [None = No; Seldom = Yes]: Seldom
Primary Location
SITE - Beaumont Service Center - 26901 Beaumont BlvdDepartment Name
Patient Access Service Center - SwitchboardEmployment Type
Part timeShift
Evening (United States of America)Weekly Scheduled Hours
4Hours of Work
3 p.m. to 11:30 p.m.Days Worked
VariableWeekend Frequency
Variable weekendsCURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Recommended Jobs
General Office Cleaning.
Job Description Job Description Babkis Enterprises Incorporated is a family owned and operated service provider since 1984. We offer secure and permanent positions within our company. Our employe…
Applied AI Engineer & Researcher
PLEASE APPLY THROUGH THIS LINK: DO NOT APPLY BELOW The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speec…
Special Needs CLS Staff Needed
Join ExpertCare as a Caregiver in the Oakland County Area! Are you passionate about making a difference in others' lives? Do you have experience as an in-home caregiver? If so, we want you on our t…
Full Time Internal Medicine Job MI
Whether you are searching for a position in your area or in another state, we have professionals to help you achieve your goals through our relationships with facilities nationwide - in rural settings…
Sales Agent Trainee
Join Our Team at True North Group! Position: Sales Agent Trainee Number of Openings: 1 Territory Sales Position Available Break Into Sales with Purpose Looking to launch your career in a role where yo…
Experience the Heartbeat of Wyoming in Lander!
Registered Nurse - Labor & Delivery - Travel - (LD RN) Join a dedicated team as a Travel Registered Nurse in Labor and Delivery in the charming town of Lander, Wyoming! Experience the stunning natura…
Robotics Engineer
Travel for this position is mostly locally in Michigan if traveling outside of MI it will be the Mephis, TN area and the travel scheudle is usually 4 weeks onsite at a time but will be flexible with t…
QuickBooks Bookkeeper: Full-Time or Part-Time
We are looking for a skilled, self-motivated Bookkeeper to maintain multi-client financial records, including knowledge of Payroll, Job Costing, and Inventory Procedures along with AP, AR, Collec…
Office Manager
Job Title: Office Manager Company: Jason McBride - State Farm Agency Location: Union City, MI Job Type: Full-Time Compensation: Base Salary + Bonuses Jason McBride - State Farm Ag…
Class A CDL A Owner Operator Truck Drivers- Dedicated Dry Van Lanes- MI, IN, OH Job
Class A CDL A Owner Operator Truck Drivers- Dedicated Dry Van Lanes- MI, IN, OH Job CDL A Owner Operators- Regional Dedicated Lanes- IN, OH, MI - West Chester, OH to Zeeland, MI, Zeeland, MI to Mt V…