Member Service Agent
- Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
- Work in a fast-paced, high-volume, dynamic learning environment.
- Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM.
- Acquire and maintain a high level of product and service knowledge in order to provide efficient service and to mitigate fraud or loss to the credit union.
- Communicate and proactively offer additional products and services to members; Meet monthly sales goals.
- Provide solutions based, accurate service, including inquiries, financial transactions, loss mitigation.
- Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
- Maintain quality standards in all aspects of work.
- Comply with all credit union policies and procedures, including security.
- Identify processing errors and bring them to the attention of management.
- Perform end of day transaction review and/or balancing.
- Ability to attend 8 - 10 weeks of paid training in Dearborn, tentatively 9am-5pm.
- Work a rotational Saturday, once training is completed.
- Ability to work in a fast-paced, high-volume, dynamic learning environment.
- High school diploma or equivalent.
- Previous customer service or sales experience.
- Ability to quickly learn and maintain knowledge on a wide variety of products and services.
- Articulate phone skills, including excellent listening skills.
- Ability to successfully apply sales techniques.
- Strong computer and technology skills.
- Effective writing skills and basic math skills.
- Ability to function as a team player, with ability to verbally communicate appropriately with others, and appropriately respond to a supervisor.
- Consistent positive, cooperative, self-motivated, courteous and professional attitude.
- Monthly cash incentives for meeting performance goals
- Employee bonus program
- Paid lunch time
- Employee referral payouts for recruiting your friends and family
- Paid time off for employees based on hours worked
- Paid holidays (13 per year)
- 401k plan match, dollar for dollar up to 4%
- 401k additional employer contribution after one year at 5%
- Tuition reimbursement / Education assistance (full time only)
- Medical, dental and vision insurance effective date of hire
- Health savings account (HSA)
- Flexible spending accounts for medical and dependent care expenses (full time only)
- Adoption assistance for qualified expenses maximum $10,000 per child (full time only)
- Wellness initiatives and reimbursements
- Pre-paid legal services plan
- Identity protection plan
- Accident supplemental plan
- Short- & long-term disability plans paid for by company
- Company provided basic life insurance
- Pet Insurance
- Free financial planning assistance
- Numerous fun employee events throughout the year
- Volunteer and community engagement opportunities
- Employee loan discounts (closed-end loans)
- Discounts with local and national companies through DFCU Perks
- Service / anniversary awards
- Employee discounts for company logo wear
- Recognition and awards for outstanding team and individual performance (branch and member service center employees)
- Ongoing training opportunities
- Leadership development program
- Flexible scheduling for students
Recommended Jobs
Manager of Runaway and Homeless Youth Counseling Services
Job Description Job Description Title: Manager of RHY Counseling Services (Manager of Youth and Family Counseling) Starting Salary: $52,000, salary commensurate with experience About Lightho…
100% Remote Mainframe z/OS Systems Programmer
Hi, Hope you are doing well, Please find the job description given below and let me know your interest. Position: 100% Remote Mainframe z/OS Systems Programmer Location: Remo…
REGIONAL CONTROLLER, MICHIGAN
Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,…
Retail Merchandiser - Lansing, MI
L&R is the largest distributor and the 6th largest purchaser of cosmetics in the United States. We now distribute over 40,000 items (cosmetics, toys, school supplies, hosiery, hair accessories, OTC, …
Delivery Driver
As part of our Certified Sales Team, our Delivery Drivers are the face of Marco’s Pizza to a vast number of our Guests. As such, we are looking for those who thrive on positive interactions with Gue…
CNC Machinist
Job Description Job Description Job description: Smith Brothers Tool Company established in 1981 manufactures a variety of tool fabrication solutions for the Space, Aerospace, and Defense Indu…
Cashier / Host / Attendant
Job Description Job Description Our franchise organization, Mohave GC, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! Entering and leaving Golden…
Blood Collections Driver
We provide Paid-Training – no prior medical experience required. Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital par…
Shift Leader 712
Job Description Job Description Shift Leader At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedic…