Personal Banker

Job Description

Job Description

Join Mercantile Bank as a Personal Banker and immerse yourself in an environment that thrives on innovation and excellence. You'll have the opportunity to directly engage with customers, solving their financial challenges while building lasting relationships. Our collaborative culture encourages a dynamic approach to banking, allowing you to contribute your ideas and shape solutions that enhance customer satisfaction. Being onsite means you'll experience the energy of our forward-thinking team firsthand, fostering professional growth and collaboration.

Each day presents the chance to develop your skills in an engaging atmosphere that values inclusivity and accountability. If you're ready to bring your customer-centric approach and problem-solving skills to a high-performance team, we invite you to apply and be part of something exceptional.

Core Responsibilities:

• Creating a high-quality, positive, and customized customer experience
• Assisting customers with their comprehensive banking needs
• Recommending and cross-selling the best products and service to assist customer to reach their financial goals

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

As a Personal Banker at Mercantile Bank, you will play a pivotal role in delivering exceptional customer experiences across a wide range of branch activities. As an integral member of the Branch Sales team, you will utilize a needs-based selling approach to establish and deepen customer relationships, identifying their financial needs and recommending appropriate products and services. Your strong decision-making and conversational skills will empower you to provide personalized solutions while ensuring the operational integrity of the branch. Tasked with processing transactions accurately and assisting with problem resolution, you will maintain flexibility between teller and sales-related functions, adapting to the branch's dynamic environment.

You will be a leader in uncovering referral opportunities, logging customer interactions in our Customer Relationship System, and contributing to the achievement of branch sales goals. Your role will not only involve nurturing existing relationships but also promoting a positive image of the bank within the community through local events and organizations. Compliance with all bank policies and regulations remains a priority, ensuring you can effectively serve customers while managing risk.

What We're Looking For

To excel as a Personal Banker at Mercantile Bank, candidates must possess a blend of key skills and experience that drive both sales performance and customer satisfaction. With 3-5 years of proven sales experience, you will demonstrate a strong background in relationship building and customer service. Excellent verbal and written communication skills are essential, allowing you to effectively engage with customers and convey tailored financial solutions. Your interpersonal skills will help foster trust and rapport, while organizational abilities and attention to detail enable you to navigate various tasks efficiently.

As a Personal Banker, adaptability is crucial; you must thrive in a dynamic, fast-paced environment where the ability to adjust to internal and external changes is paramount. Embracing these skills will empower you to meet customer needs effectively and contribute positively to the bank's overall success.

Requirements:

• Bachelor's degree or 2-5 years of related experience or an equivalent combination of education and experience
• Sales and Customer Service Skills
• Effective and Interpersonal Communication Skills (Verbal and Written)
• Organization and Attention to Detail

On average, this position works banking hours Monday - Friday, 8:30 am - 5:00 and some Saturdays 8:30 - 12. Community activities may require evening and weekend hours. Day travel is required for meetings and training.