Remote Experience Coordinator
Join our growing team here at Dean Arbour Ford of Alpena. The responsibilities of a Remote Experience Coordinator include calling customers, and scheduling appointments as needed and communicating with customers regarding service updates. They will be in charge of scheduling our Mobile Service Technician for Factory Recalls and also handling all vehicle pick up and deliveries. Responsibilities: * Greet customers promptly * Obtain customer and vehicle information * Determine and recommend maintenance base on age, mileage and history of vehicle * Establish follow up time * Monitor the progress of each vehicle throughout the day, and update customers frequently Service Advisor Requirements: * Customer Service Skills * Proven record of achieving exceptional customer satisfaction * Energetic personality * A desire for a long-term career with a growing organization * Personal and professional integrity * Computer skills and willingness to learn new programs * Ability to learn new technology * Ability to work in a fast-paced environment * Basic computer skills * Positive, friendly attitude * High school diploma or equivalent
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