Senior Personal Banker

Job Description

Job Description

FreeStar Financial Credit Union is looking for a Senior Lender in Branch. If you would love to use your skills in service, and consumer or mortgage lending, this member service position may be the role for you!

Job Location: Shelby Twp.

Days: Monday-Friday, Occasional Saturdays

Benefits:

120 hours PTO in the 1st year

Affordable healthcare/dental/vision available at 30 days

401k with up to 6% match

Up to a 5% annual incentive bonus

Salary: $22-$23 per hour, plus monthly and annual incentives

Purpose: The primary purpose of a Member Service Advisor (Lender) is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions. This is accomplished by assisting our members in-branch with their accounts and guiding them through the consumer or mortgage loan process.

Duties:

A lender observes all of the core values that have been established and abide by the standards of the position, which have been developed to support our values and provide superior service to our members.

A lender provides efficient and accurate service in transactions which include, but not limited to, account status and activity, check cashing, deposits, withdrawals, transfers, loan payments and resolving eService issues in person and over the phone.

A lender provides efficient and accurate service in transactions using the ITM which include, but not limited to, check cashing, deposits, withdrawals and loan payments.

A branch lender serves as a back-up teller balancing on a daily basis the assigned cash drawer, TCR and ITM including all negotiable instruments.

A lender acts as back-up vault teller as needed, placing weekly cash orders timely as well as accepting and verifying incoming/outgoing cash from the Federal Reserve and being responsible for the daily vault cash to and from the tellers as well as balancing the vault daily.

Responsible for, but not limited to, opening new accounts, certificates, and IRA's.

Assist members with requests and questions relating to the function and servicing of their accounts.

Provide efficient and accurate service when processing consumer or mortgage loan requests, in person or over the phone.

Utilize training tools to assist members in the decision-making process of credit insurance products for each loan.

Meet member needs by cross-selling all products and services offered by the credit union, including but not limited to lending protection solutions. Must achieve all minimum sales standards as established by leadership.

Education & Experience:

High School Diploma or equivalent.

Preferred minimum of one year of experience in the financial industry.

Preferred experience in a retail or sales position.