Customer Service Representative - Jenison Area

Job Description

Job Description

Customer Service Representative | Jenison, MI

Salary Range: $41,000 - $61,000 depending on experience

Are you a meticulous professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Jenison seeking experienced Customer Service Representatives.

The Opportunity

We are collaborating with multiple companies in Jenison seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Process and manage customer orders, ensuring accuracy and alignment with manufacturing capabilities.
• Respond to inquiries regarding product specifications, order status, and lead times.
• Investigate and resolve customer complaints related to product quality, delivery, and service issues.
• Liaise with production, logistics, and sales teams to facilitate order fulfillment and resolve issues.
• Maintain accurate customer records and document all interactions within the CRM system.
• Provide product information and basic technical support to assist customers.
• Proactively communicate potential delays or changes in order status to customers.

Recommended Qualifications

• Proven experience in a customer service role, preferably within a manufacturing or industrial setting.
• Familiarity with manufacturing processes, products, or supply chain operations.
• Excellent verbal and written communication skills with a focus on professionalism.
• Proficiency in using ERP (e.g., SAP, Oracle) and CRM systems for order management.
• Strong problem-solving abilities to address product inquiries, delivery issues, and technical concerns.
• High attention to detail for accurate order processing and record-keeping.

Bonus Qualifications

• Familiarity with manufacturing processes or industry-specific terminology.
• Experience using ERP systems like SAP, Oracle, or NetSuite.
• Understanding of basic supply chain, logistics, or inventory management principles.
• Ability to interpret basic technical specifications or product diagrams.

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Representative, Customer Success Specialist, Contact Center Agent, Help Desk Representative, Customer Relations Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.