Service Engineer - Energy Storage

Job Title: Electrical Services Engineer

Schedule: 1st Shift, 8:00am – 5:00pm

Work Arrangement: Possible 100% Remote, with travel as needed (must live near an airport) (50%)

**Job Type: **Long-term contract with comprehensive benefits package

**Hourly Pay Range: **$45-55/hr and OT Elibible

Summary

We are seeking an experienced Service Engineer to provide technical diagnosis, troubleshooting, and onsite support for residential home charging and energy distribution/storage systems. This role plays a key part in delivering high-quality field service, supporting customers, and ensuring product reliability through direct engagement, training, and feedback.

Key Responsibilities

Technical Diagnosis & Troubleshooting

• Perform onsite troubleshooting and analysis of customer cases involving installation, commissioning, and functionality of home charging and energy systems.
• Provide resolution guidance to technical advisors, installers, and customers during site visits.
• Utilize required tools to conduct accurate diagnosis and repair activities.
• Ensure high levels of customer satisfaction throughout the resolution process.

Communication, Training & Feedback

• Coordinate onsite support with customer care and operations teams.
• Collaborate with technical advisors and warranty teams to support product returns.
• Document findings, prepare reports, and maintain compliance with deliverables.
• Train fellow field service engineers and support the creation of technical training materials.
• Provide feedback to drive improvements in products, processes, and overall customer experience.

Work Environment & Team

• Highly collaborative, with frequent interaction across hardware, software, and field teams.
• Work split across office, laboratory testing, and residential customer sites.
• Daily team meetings to align on support needs; weekly cross-functional meetings.
• Exposure to brand-new energy storage and production technologies.

Experience: 8+ years in electrical/electronic work; journeyman-level background preferred.

Education: Bachelor’s degree in Engineering or related technical field preferred; HSD or equivalent accepted.

Top Skills:

1. Strong oral and written communication skills
2. Electrical/electronic troubleshooting experience
3. Knowledge of installation procedures and electrical codes
4. High emotional intelligence and ability to manage customer-facing interactions effectively.

Candidate Value Proposition

• Work with cutting-edge residential energy storage and charging technology.
• Gain experience in a high-demand and growing industry sector.
• Opportunity for both hands-on technical work and leadership in training/mentorship.

EOE (including Disability/Veterans)

You should be proficient in:

• Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• Journeyman’s License

Salary info:

$45 - $55 / hr