Teller

Job Description

Job Description

Teller

As a Teller at Embers, you’re more than the first face members see — you’re a trusted part of their financial journey. In this frontline role, you’ll deliver warm, attentive service while handling a wide range of transactional needs. You’ll build relationships through daily interactions, help members with essential services, and contribute to the smooth, secure operation of the branch. Whether you’re making a deposit, answering a question, or solving a small problem that makes a big difference, your work fuels trust and connection across our community.

RESPONSIBILITIES WE’LL TRUST YOU WITH:

Deliver Everyday Banking Support - Process deposits, withdrawals, loan payments, transfers, cashier’s checks, money orders, and more with accuracy, care, and professionalism.

Ensure Accuracy and Accountability - Balance daily transactions, monitor cash totals, and resolve discrepancies promptly to maintain operational excellence and security.

Provide Knowledgeable Member Support - Answer questions, offer guidance, and assist with account updates, safe deposit access, and general inquiries both in-person and over the phone.

Promote Embers Products and Services - Share helpful information and recommend services to strengthen member relationships and support their financial well-being.

Uphold Compliance and Confidentiality - Adhere to policies and procedures to ensure member privacy, regulatory compliance, and safe handling of all currency and negotiable instruments.

Create a Warm and Welcoming Atmosphere - Help make Embers’ lobbies inviting and friendly spaces where members feel seen, supported, and comfortable engaging in their financial needs.

Represent Embers in Every Interaction - Project professionalism and warmth while delivering the kind of service that keeps members coming back and referring others.

Other Duties as Assigned - Support the team with additional clerical tasks, drive-up service, night drop, or other responsibilities that ensure smooth branch operations.

THIS JOB MIGHT BE RIGHT FOR YOU IF:

• You enjoy connecting with people and being familiar, trusted face in your community.
• You take pride in accuracy, attention to detail, and delivering consistent service.
• You’re comfortable handling cash and solving problems quickly and kindly.
• You’re excited to learn and share information about financial services.
• You thrive in a team-focused environment and enjoy supporting your coworkers.
• You’re dependable, professional, and ready to help wherever you’re needed.

SUCCESS LOOKS LIKE:

• Transactions are completed accurately, efficiently, and with a welcoming attitude.
• Member concerns are resolved promptly and courteously.
• Your drawer balances daily, and discrepancies are rare and well-documented.
• You contribute to branch goals by promoting services and building relationships.
• Members leave satisfied and confident in their experience with Embers.

AREAS OF KNOWLEDGE & EXPERTISE:

Education: High school diploma or equivalent.

Experience & Knowledge:

• Previous experience in customer service, retail, or cash handling preferred but not required.
• Familiarity with credit union or financial service operations is a plus—we’ll train the right person.

Skills & Abilities:

• Excellent communication and member service skills.
• Solid math and cash-handling skills.
• Attention to detail and ability to follow procedures accurately.
• Professionalism, demonstrating a professional appearance and attitude.
• Proficiency in digital tools and platforms, including Microsoft Office Suite, Teams, email, and other relevant tools.
• Willingness to assist others and contribute to a positive team environment.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

Talking: Frequent communication required, especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities: Ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Active work; standing, reaching, kneeling, stooping, bending and manipulating small and large objects most of the time. Requires occasional lifting (>25 lbs).

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.