Booker

Booker — Be the Backbone of Our Service Department!

Location: Village Ford - Dearborn, MI

Hours: Full-Time | Monday-Friday, 7:30 AM - 4:30 PM

Pay: $35,000-$45,000/year (based on experience)

Perks: Full benefits package, training support, and a front-row seat in the action

What You'll Be Doing:

Love details, numbers, and making sure everything behind the scenes runs smoothly? You might be our next Booker. In this role, you’ll handle warranty claims, track factory reimbursements, and keep all our service paperwork in line — all while jumping in to support the team when things get busy.

This role is key to our dealership’s rhythm. You’ll work closely with the office manager, service director, HR, techs, and advisors to make sure things flow from repair order to reimbursement — and everything in between.

Your Day-to-Day Might Include:

• Processing warranty claims (you’ll be the go-to expert on factory requirements)
• Tracking returns and credits
• Following up on unpaid or rejected claims — and appealing when necessary
• Filing and adjusting claims
• Backing up roles like cashier and rental desk during busy seasons or time off
• Training coworkers on billing processes through the full repair order lifecycle
• Monitoring the register and daily reconciliation
• Attending team meetings to help everyone stay aligned on warranty requirements

Why you’ll love this role:

• No weekends — enjoy a Monday-Friday workweek
• Solid pay and performance recognition
• Full benefits package: Medical, Dental, Vision, 401(k), PTO, long and short-term disability, accident, critical illness, pet insurance, identity theft protection, and paid holidays.
• Career growth and mentorship from experienced team members
• A tight-knit team that supports and values your expertise

What You Bring to the Table:

High school diploma

Great communication and people skills

Experience with Ford dealership systems, service writing, or customer service

Strong computer skills (you’re quick and accurate)

Emotional maturity and the ability to stay cool under pressure

A knack for organization and follow-through

Willingness to jump in and support the team whenever needed

Why You'll Love It Here:

This isn’t just a desk job — it’s a vital part of the service experience. You’ll be working in a high-energy environment with supportive coworkers, and you'll be constantly learning from the best in the business. If you’re reliable, sharp with details, and love being the person others count on — this is for you.

Sound like your kind of role?

Apply now and join a dealership that values both precision and people.