ADMINISTRATIVE OFFICE ASSISTANT II

ADMINISTRATIVE OFFICE ASSISTANT II

Position Number: S-3730

Position Summary:

This position will provide secretarial support services related to the main functions of the Carls Center, providing for an efficient and smooth flow for patients, students, clinical staff, and general community. Duties performed are related to carrying out the tasks involved in assuring that the complex and multidisciplinary schedules meet the clinical needs of the patients and educational requirements of students as well as adhere to regulations of multiple agencies and payers. This position also carries out the general medical office functions related to patient check-in/out, medical record prep, filing, copying, and appointment reminder calls. In addition, this position is responsible for medical record scanning and quality control for the purpose of medical record retention. Acts as the first point of contact for the office to create a positive first impression to customers.

Required Qualifications:

High school diploma or GED .
Three years of qualifying experience or a combination of education and experience that equates to three years.
Experience with Microsoft Word.
Customer service experience.
Organizational skills with strong attention to detail.
Demonstrated positive interpersonal skills.
Effective verbal and written communication skills.
Ability to project a positive attitude.
Ability to manage multiple projects and meet deadlines with accurate results.
Ability to compose, proofread and edit correspondence.
Ability to perform the essential functions of the job.

Preferred Qualifications:

Knowledge of specific software programs, mainframe/systems skills may be desired by the hiring department. (i.e. Excel, Access, SAP )

Duties & Responsibilities:

Performs specialized duties in support of multiple professional disciplines who participate in patient care and student education within the Carls Center, with attention to accuracy, detail, and regulatory compliance.
Schedules patient appointments to appropriate discipline referring to guidelines of the health plans that the Carls Center participates with and student clinical experience requirements.
Conducts appointment reminder calls.
Scans and indexes medical records into document management software, and performs routine quality checks as per policy.
Registers patients at check-in, confirming accuracy of information within patient management system and assures appropriate forms discussed and signed.
Checks patients out and collects copays and deductibles as applicable.
Assures the multidisciplinary medical records are prepared for appointment and monitors completeness and accuracy, as needed, reporting incomplete records to Clinical Supervisors, when applicable.
Timely filing of patient information into the medical record.
Serves as a primary support staff personnel for work area and department; answers inquiries and conducts problem solving for internal and external contacts.
Participates in team work flow and other problem solving initiatives for efficiency and effectiveness within the clinic to carry out the Carls Center mission and vision.
Assists in development and implementation of procedures, systems, and policies.
May be responsible for purchasing medical and office supplies, inventory controls, routine equipment maintenance, and UHS reconciliation/bill paying.

Supervision Exercised:

None.

Employee Group: Administrative Office Assistant
Staff Pay Level:
Pay Range: Minimum Starting Rate: $16.50 per hour
Division: Academic Affairs
Department: Carls Center
Position Status: Regular
Position End Date:
Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Monday - Friday, 8:00am - 5:00pm
Location: Mount Pleasant, MI
Posting Ends:
Open Until Filled: Yes

About the Department:

About CMU:

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards:

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.
Message to Applicants:

Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU’s mission, vision, and leadership standards.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials by October 8, 2025.
To apply, visit

CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.

If you wish to see “Know Your Rights ” posters, please click here .

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.

CMU’s Title IX Coordinator can be reached at:

Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: [email protected]