Senior Analyst - Global Warranty - Labor Information System

Description

The Role

In this role, you will be the business owner for the GM Labor Information Database (GMLID) and a key partner to the Global Warranty Management team. You will design and execute test cases for warranty projects, support audit and compliance activities, and help reduce warranty costs worldwide. You will collaborate across multiple GM functions, maintain accurate warranty master data, and make it easier for dealers to submit and receive payment for claims. This is a globally focused role that blends data, process, and customer support to improve warranty performance and the dealer experience.

What You'll Do (Responsibilities):

Business owner of the Labor Information System (GMLID)

Develop and execute test cases for Global Warranty Management projects, and the avoidance of warranty costs.

Perform Audit functions dealing with Global Warranty Management/GM Labor Information Database for SOX/Access Control Lists

Work across a multitude of different GM departments, the way Global Warranty Management and GMLID work.

View and recommend changes for the future of Warranty Cost reduction and ease of claim payment for Dealers.

Ensure that Dealer Business Center (DBC) escalations are resolved timely

Maintain master warranties in SAP

Work with the Labor Time Activity Group to resolve labor time guide (LTG) issues

Communicate warranty changes to Finance including monthly/quarterly reporting

Global Focus

Performs other related duties and assignments as required

Your Skills & Abilities (Required Qualifications)

Bachelor Degree or equivalent experience

3-5 years related job experience

Knowledge of Field Service Operations, Aftersales

Ability to manage unique, unusual and difficult problems and situations

Excellent Planning and Organizational Skills

Demonstrated commitment to customer focus

Strong analytical ability, communication and interpersonal skills required to build relationships with team members.

Demonstrated ability to manage multiple and difficult projects and assignments with high level of autonomy and accountability for results

Demonstrated initiative for reaching beyond work assigned to improve output and/or help others

Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally

Strong computer skills

Ability to work off hours to support Global Business Partners as required

What Can Give You A Competitive Edge ( Preferred Qualifications)

Bachelor Degree in Engineering or Automotive Systems

Experience working with Global Warranty Management

Experience working with GMLID

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

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Why Join Us

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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