Accounting Customer Service Specialist

Job Function

Performs under general guidance a variety of tasks requiring minor decisions and involving a high degree of accuracy in observing, recording, and transmitting data while adhering to precise procedures and standards.

Job Responsibilities

• Will be expected to use Microsoft Office Programs including, but not limited to, Word, Excel and Outlook. Additionally, will be expected to know or learn and use other software packages utilized within the department. Daily, this position uses Colleague, Lumens and the Microsoft Office programs including Excel, Word and Outlook, ImageNow, BI, Microsoft Teams, Cisco ACD (Automated Call Distribution System), Multi-Function Ricoh copy/scan/fax unit.
• Research, interpret, analyze and problem solve Accounts Receivable questions including from other college departments as needed regarding registration, billing, financial aid, refund and payments via phone, e-mail, fax and in person while maintaining confidentiality of records in accordance with FERPA.
• Maintain appropriate files and records
• Maintain accounts, process invoices and cash receipts through the College computer system (currently Colleague)
• Assist students with Macomb OneCard including account activation and replacement card orders.
• Ability to work independently and meet timelines without direction or reminder from immediate supervisor
• Sets own work priorities based on supervisor's direction or previous practice
• Prepare reporting and reconcile accounts using Excel and system reports
• Acquire a basic understanding of the common forms, policies and procedures from other departments to assist with student inquires. (Financial Aid, Records and Registration)
• Balance payment activity to computer generated cashier session reports.
• Prepare bank deposits, when needed.
• Communicate with College departments regarding billing, cash receipts and collections
• Communicate with students, companies and other creditors regarding funds owed to the College
• Assist in preparation of 1098-T Tax Form and interpret and explain form data to students
• Must project a good image and show courtesy when dealing with the public and staff
• Assist in Year End close
• May be required to distribute mail within the Department
• Able to adapt to peak workloads during registration and payment days; will be expected to be able to deal with multiple tasks at one time
• Able to provide clerical support to other areas within Financial Services (i.e. Payroll, and/or AP), when needed.
• Participate in relevant workshops, training and business process improvement
• Maintain confidentiality of vendor, student and employee records
• Maintain PCI (Payment Card Industry) compliance
• Perform other duties as assigned, when needed.

Education

High School Graduate.

Qualifications

Three years related AR customer service experience required and one year of accounting experience preferred.