Customer Service Representative
Details:
Stefanini Group is hiring! Stefanini is looking for an Customer Service Representative in Jackson, MI 49201 For quick Apply, please reach out to Hitesh Bhatnagar, call 248 263 3904/ email: [email protected] Job Title: Customer Service Representative Location: 1100 Technology Dr, Jackson, MI 49201 Timings: 8:30 AM to 5:00 PM; Lunch : 30 Minutes Interview Process: Virtual interview followed by an in-person interview scheduled between April 20-24 Qualifications:- Education: minimum High School Diploma and a bachelor's degree preferred.
- At least 2 years of customer service experience.
- Skills: Computer literacy, MS Office experience, basic SAP knowledge (preferred but not required), and strong customer service skills.
- Interview Process: Virtual interview followed by an in-person interview scheduled between April 20-24.
- The Customer Service Representative supports Client's Surface Treatment business by serving as a primary point of contact for customers while collaborating with supply chain, operations, and credit teams to ensure accurate and timely order processing.
- This role involves providing customer support primarily by phone, collecting and forwarding customer feedback, and proactively managing the full order-to-cash process.
- The position requires strong communication, organizational, and problem-solving skills, a customer-focused and adaptable mindset, and proficiency in ERP systems (SAP preferred) and Microsoft Office.
- Candidates typically have at least two years of customer service experience, with a high school diploma required and a bachelor's degree preferred.
#LI-ONSITE Pay Range: $ 21.00 - $ 23.00
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