Resident Service Advocate (Full-time)

Job Description

Job Description

Notice of Employment Opportunity

The following full-time job posting will remain open until

June 29, 2026.

Resident Service Advocate

Salary Range: $66,324 - $105,853

Starting Rate: $66,324 with 15 Step Wage Scale

Canton Township is a reciprocal unit as defined in the Reciprocal Retirement Act, Act 88 of 1961.

• This is an external posting open to all applicants.
• Must meet the minimum requirements of the position.
• Applications not completed in their entirety will not be considered.
• Only those applications that are received prior to the posted deadline will be considered.
• See attached job description and hiring process for minimum qualifications and timeline.

The Charter Township of Canton provides equal employment opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law.

Dated Posted: June 17, 2026

Job Description and Hiring Process Attached

JOB DESCRIPTION

RESIDENT SERVICE ADVOCATE

EXEMPT

DESCRIPTION OF DUTIES :

This position is responsible for creating systems to improve overall service delivery to Canton's residents. An employee in this position will serve as a liaison between residents, businesses, and the Township to ensure ease of access and facilitation of timely service. The position will play an integral role in communicating the needs of residents and resolving concerns within the Township. This position is under the general supervision of the Parks, Recreation & Community Services Director.

EXAMPLES OF WORK : (Note: These examples are intended as illustrations of the various types of work performed.)

• • Serves as a special advocate for a host of issues from general constituent service to maintaining Canton's high standards for appearance, departmental response times, accountability and exemplary public service.
  • Provides assistance, information, and help for residents, businesses, and developers seeking permits, resolving issues, and reducing technology barriers.
  • Supports Parks, Recreation & Community Development and the Supervisor's Office through engagement efforts such as community events, meetings with interested parties, and developing partnerships.
  • Educates residents on ways to get involved in the Canton Community.
  • Assists residents with navigating established policies, procedures, and ordinances.
  • Takes a multifaceted proactive approach to service delivery to ensure both resident constituencies and the community receive efficient and timely resolutions to their needs.
  • Tracks and maintains records of reported issues, collects supporting information, and provides updates on the status of their issue or complaint.
  • Assists residents in accessing emergency services during crisis.
  • Makes referrals to community agencies for assistance.
  • Assists resident business owners with understanding government services that are available.
  • Provides outreach to Homeowners' Associations (HOAs).
  • Educates and provides information to residents on how Canton Township government works.
  • Provides exemplary customer service to residents seeking additional support from various departments for service.
  • Provides information and assistance in obtaining government services at the local, state, and federal level.
  • Transcribes and prepares letters, memoranda, reports and other materials from rough draft or dictation.
  • Composes and prepares correspondence to constituents.
  • Serves as a conductor and convenor in relaying information and corresponding with various departmental personnel.
  • Compiles information, prepares reports, and assists in the coordination of special projects and presentations.
  • Monitors and tracks legislation impacting residents, neighborhood associations, and local government.
  • Coordinates and assists with the implementation of various community events and programs
  • Acts as liaison between department staff, Township Officials, developers, residents, various committees, and Department Directors.
  • Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS - KNOWLEDGE, SKILLS, AND ABILITIES:

• • Minimum of a bachelor's degree.
  • Minimum of two years of customer service experience.
  • Demonstrated and proficient skill with the use of Microsoft Office.
  • Must possess a current, valid Michigan Driver's License with a driving history that does not create liability concerns; which includes, but is not limited to, convictions for reckless driving, careless driving, suspended license, or convictions involving drinking and impaired driving.
  • Ability to build excellent working relationships to attain goals and work collaboratively and efficaciously as a team member.
  • Effective project management skills required.
  • Ability to clearly communicate procedures, problems, and policies with fellow employees and the public in a tactful and courteous manner.
  • Ability to communicate effectively verbally and in writing, must have ability to write concise reports.
  • Ability to establish and maintain cooperative relationships with persons engaging in Township activities, the general public and other employees with ability to deal with the public and vendors in a tactful and courteous manner.
  • Detail orientated with demonstrated organizational skills.
  • Ability to work a varied work schedule as required, including evenings and weekends as required.
  • Skill in organizing self and others; ability to self-start in discharging responsibilities. Must be self-motivated.

PHYSICAL DEMANDS:

Reasonable Accommodations: Canton Township provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the ADA Coordinator at (734) 394-5260. We encourage all interested qualified applicants to apply for open positions. Request for accommodations will be reviewed on a case-by-case basis.

Physical Demands

• Stand- Frequently
• Walk- Frequently
• Sit- Frequently
• Use of Hands/Fingers- Constantly
• Reach- Occasionally
• Climb- Rarely
• Crawl- Rarely
• Squat or Kneel- Rarely
• Bend- Rarely

Lift/Carry

• Less than 10 lbs- Frequently
• 10 - 29 lbs- Occasionally
• 30 - 59 lbs- Rarely
• 60 - 100 lbs- Rarely

Push/Pull

• Less than 10 lbs- Occasionally
• 10 - 29 lbs- Occasionally
• 30 - 59 lbs- Rarely
• 60 - 100 lbs- Rarely

REPORTS TO: Parks, Recreation & Community Services Director or Designee

Job Description Updated: 4.2026

HIRING PROCESS

Resident Service Advocate

Wednesday, June 17 through Monday, June 29, 2026 - Employment Application

1. Submit a Canton Township Employment Application Form (online or paper), completed in its entirety prior to posted deadline date.
2. Online applications must be completed and submitted electronically before 11:59 p.m. on deadline date.
3. Applications not completed in their entirety will not be considered.
4. Paper applications must be received in the Canton Township Human Resources Division by 4:30 p.m. on the posted deadline date. Applicants choosing to submit a paper application need to be conscious of postal delivery times. Paper applications are available in the Human Resources Department.
5. Faxed or emailed paper applications will not be accepted.
6. Late and incomplete applications will not be accepted.
7. All communication will be via email. Applicants must provide a valid email address on the application. Please add [email protected] to your safe sender list.

Tuesday, July 7 – Friday, July 10, 2026 - Application Screening Process

Employment applications and job question responses will be screened to determine which candidates will be interviewed. The preferred candidates will meet the following criteria:

1. This will be a competitive process. A limited number of candidates will be selected for the interview based on their relevant work experience, education and training as compared to the other candidates in the application pool.
2. Demonstrated ability to meet the minimum requirements of the job description as determined by responses to the initial job questions and employment application. Candidates must meet the minimum requirements of the position as posted on the job description to be considered.
3. Application prepared representing the quality of desired professional work (spelling, grammar, and presentation are essential).
4. Must possess a current, valid Driver's License with a driving history that does not create liability concerns; which includes, but is not limited to, convictions for reckless driving, careless driving, suspended license, or convictions involving drinking and impaired driving. Candidate selected for this position will undergo a driving history check.

On or After Friday, July 17, 2026 - Oral Board Interviews

1. Oral Interviews will be held on or after July 17, 2026 .
2. Candidates selected for the Oral Interview will be notified via e-mail no later than Friday, July 10, 2026 .
3. The Oral Interview may include extensive questions that explore sensitive or confidential aspects of a candidate's personal life.
4. Applicants not selected for the Oral Interview will be notified via e-mail no later than July 10, 2026.
5. Candidates that do not receive an email regarding the status of their application on July 10th are asked to contact Human Resources at 734-394-5251.

Upon Completion of Oral Board Interviews - Conditional Offer of Employment Extended

1. Offer letter sent to top candidate.
2. All offers of employment are contingent on the results of reference checks, thorough background investigation, social media check, working history verification, pre-employment physical examination, drug screen and satisfactory completion of a six-month probationary period.
3. Top candidate's employment references will be contacted and verified.
4. Eligibility list must be approved in accordance with the Merit System Commission Administrative Manual.