Sales Operations Manager

Your Career. Your Impact. Your Future.

At Gentherm, we believe the next big breakthrough begins with you. As a global leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful solutions to enhance health, wellness, comfort, and efficiency in everyday life. Our products and innovations are created for you, by you.

Be part of our team where a human-centric mindset drives everything we do—from the technologies we build to the careers we support. With decades of expertise, we have pioneered advanced solutions that have become a standard expectation for consumers around the world.

The same thoughtful approach we take in developing our technologies guides how we support your career: purposeful, impactful, and tailored to you. Because when you thrive, innovation thrives.

Impact and Opportunity

The Sales Operations Manager plays a critical role in driving efficiency, accuracy, and scalability within Gentherm’s sales organization. This position is responsible for optimizing sales processes, tools, and reporting, while ensuring alignment with corporate goals for profitable sales growth and margin expansion. The Sales Operations Manager collaborates across functions to enable data-driven decision-making and empowers the sales team to execute effectively.

Essential Functions and Responsibilities

Sales Process Optimization

• Design, implement, and refine sales processes to enhance efficiency and consistency across the organization.
• Identify and eliminate bottlenecks in the sales cycle, ensuring streamlined workflows.
• Collaborate with cross-functional teams to align sales operations with customer requirements and company objectives.

Sales Data Management and Reporting

• Manage the implementation of a new CRM tool by leading cross-functional project teams, ensuring data integrity, accuracy, and completeness, and establishing governance to enforce adherence to defined processes and standards.
• Develop and maintain dashboards and reports to provide insights on sales performance, revenue, margins, and pipeline health.
• Conduct trend analysis and provide actionable recommendations to leadership.

Forecasting and Planning

• Partner with sales leaders to create accurate forecasts for revenue and margin targets.
• Analyze historical data and market trends to support acquisition setting and resource allocation.
• Monitor and report on forecast accuracy, recommending improvements to forecasting methodologies.

Sales Tools and Technology Enablement

• Administer and optimize sales tools (e.g., CRM, analytics platforms) to drive adoption and maximize ROI.
• Lead training initiatives to ensure the sales team fully leverages available tools.
• Evaluate and implement new technologies that enhance sales productivity.

Sales Administration

• Oversee sales administration team.
• Responsible for all Sales related audits (ISO/SOX standards) including compliance and maintenance.
• Oversee and ensure accuracy of sales information entered (spot buys and scheduling agreements) into SAP/ERP systems.
• Work cross-functionally with Account Managers to ensure efficient, timely execution of sales processes and achievement of key milestones.

Minimum Qualifications

• Bachelor's degree in engineering or a business-related field.
• Minimum of 5 years of relevant experience.
• Strong experience with CRM systems including data governance and reporting.
• Advanced proficiency in Microsoft Excel, Power BI(data analysis, pivot tables, forecasting models)
• Demonstrated experience building dashboards, analyzing sales performance, and supporting data-driven decision making.
• Experience supporting sales forecasting, pipeline management, and performance reporting.

Preferred Qualifications

• Experience with Automotive OEMs and Tier 1 Suppliers.
• Familiar with managing North American accounts.

Nice to Know:

Language Skills: English

Travel: Up to 30% Local

Leadership Responsibilities: 3 direct reports

Competencies:

Deliver Results

• Understand the mission and output of your team; set SMART objectives and deliver.

Drive Change

• Focus on agility and commitment to continuous improvement; Understand and act on internal and external drivers of change

Build Capability

• Foster a culture of learning and development; Support individual growth through continuous feedback to achieve personal and professional goals

Cultivate Innovation

• Openly embrace, create, implement and support new and innovative ideas, processes and technology that deliver business results.

PHYSICAL DEMANDS/WORK ENVIRONMENT (US):

All positions in our office require interaction with people and technology while either standing or sitting. In order to best serve our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. Gentherm is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship

Gentherm is an Equal Opportunity Employer. We are committed to building an inclusive culture through Our Network of Engagement (ONE) where we value our differences and work together to positively impact the lives of our employees, customers, and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability, or protected veteran status.