Server

Job Description

Job Description

Description:

Detroit Golf Club is one of Detroit’s premier private clubs with a long-standing tradition of exceptional golf and hospitality. Our team plays a key role in creating a first-class experience for every member and guest who visits the club.

Server Reports to : Dining Room Manager, Food and Beverage Director, Catering and Special Events Coordinator

Job Summary (Essential Functions) Provide food and beverage service to club members and guests.

Job Tasks/Duties

• Sets up side station and performs assigned side (prep) work.

• Provides immediate attention to all members and guests upon seating.

• Makes sure that children are in the appropriate type of seat and are safe and secure.

• Distributes food and wine menus; answers questions.

• Fills glasses with ice water and suggests menu items.

• Ensure that the correct account numbers and names are given for billing.

• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.

• Places orders with kitchen; informs cooks about any special cooking instructions.

• Assembles food on tray; procures items from each station as necessary.

• Serves meals; places dishes by courses in front of each person.

• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.

• Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.

• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.

• Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.

• Presents the bill.

• Keeps dining areas and bus station areas clean, neat and orderly.

• Clears, cleans and resets tables that have been vacated.

• Advises supervisor of any complaints as soon as they occur.

• Performs clean-up and closing duties as assigned by manager.

• Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Outlet

Manager.

• Thanks members and guests; invites them to return.

• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members

and guests.

Education and/or Experience

• Grade 12 education.

• Two years of comparable wait service experience preferred.

• The ability to read, write and execute basic math skills.

Job Knowledge, Core Competencies and Expectations

• Greet and acknowledge members and guests.

• Is knowledgeable about the menu, buffet and wine list.

• Ability to time the service of each course.

• Learns members’ names and their special preferences.

• Knowledge of wines and spirits.

• Knowledge of and ability to perform required role during emergency situations.

• Learn and execute proper steps of service.

Licenses and Special Requirements

· Food safety certification.

· Of legal age to serve alcoholic beverages.

· Alcoholic beverage certification.

Physical Demands and Work Environment

· Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch
and twist or reach.

· Push, pull or lift up to 50 pounds.

· Continuous repetitive motions.

· Work in hot, humid and noisy environment.