Sea Logistics Operational Care Specialist, Import

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Sea Logistics Operational Care Specialist, Import supports day-to-day import operations within the Operational Care Center. This role is focused on shipment follow-up, file accuracy, internal customer support, proactive communication, and resolving issues that may impact shipment movement or customer commitments.

You will work closely with Customer Care Locations, internal operations teams, carriers, and system/process teams to keep shipments visible, accurate, and moving through the process.

• Ensure accurate file processing by following company procedures and maintaining real-time shipment visibility.
• Monitor shipment status and follow up on missing information, delays, exceptions, or documentation issues.
• Respond to internal customer inquiries and requests through email, phone, and system updates.
• Partner with Customer Care Locations to support customer commitments, review KPI trends, and assist with corrective or preventive actions.
• Support issue resolution by communicating clearly with internal teams, customers, carriers, and other stakeholders.
• Collaborate with system and process teams to improve automation, accuracy, and Operational Care workflows.
• Maintain customer and shipment data in core operating systems, including Business Profile updates and internal knowledge resources.

What we would like you to bring

• 1+ year of freight forwarding, import/export, logistics, transportation, or shipment coordination experience
• 1+ year of customer service, customer support, or internal stakeholder support experience
• Experience with shipment tracking, documentation, dispatch, carrier communication, order fulfillment, or issue follow-up preferred
• Proficiency with Microsoft Office Suite
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities and follow up with urgency
• Comfort working in a fast-paced, email-heavy environment while also being willing to pick up the phone when needed
• Strong attention to detail and ability to maintain accurate system updates

This position is based onsite in Detroit, MI. The role is onsite for the first 90 days. After the probationary period, the schedule is 4 days onsite and 1 day remote.

This position is targeted to start around $50,000 annually, with limited flexibility based on experience, skills, internal equity, and business considerations.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.