Customer Service Representative - Full-Time or Part-Time

Job Title : Customer Service Representative/Front Desk Associate

Summary/Objective : We are seeking a professional and friendly receptionist to manage our front desk and perform a variety of administrative tasks. As the first point of contact at Temo, the ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask. 

Work Schedule : Full-time onsite position in Clinton Township, MI, Monday through Friday 8 am to 5 pm. 

FLSA Classification: Nonexempt

Reports to: Customer Service Manager (with occasional assignments from the CFO) 

Essential Functions/Responsibilities:  

• Provide excellent customer service to both staff members and external customers. 

• Greet customers and visitors with tact, courtesy, and professionalism. 

• Answer customer inquiries and perform follow-up, as needed.  

• Receive and route incoming telephone calls and e-mails.  

• Take messages and ensure delivery to appropriate individuals or departments. 

• Follow-up on issues and requests.  

• Handle incoming and outgoing mail and deliveries 

• Learn and maintain understanding of TEMO products, services, and organizational structure. 

• Enter and verify quotes in ERP (Epicor) system. 

• Complete various administrative tasks including data input, scanning, and copying documents, and file maintenance. 

• Maintain a reception area of cleanliness and organization

• Performs other tasks, as assigned.
  
  

Required Qualifications:

• High School diploma or GED required.

• A minimum of one year office/administrative work experience or equivalent experience and education.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

• Ability to be resourceful and proactive when issues arise

• Professional appearance and attitude

• Strong customer service skills.

• Superior verbal and interpersonal communications skills

• Excellent organizational skills and attention to detail.

• Ability to manage several priorities and projects.

• Experience with multi-line phone systems

• Basic math skills.

Preferred Qualifications:

• Work with hands and fingers daily on keyboard.

Work Environment:

• Position is indoors; extended periods working on a personal computer.

Travel:

• None

Note: this job description may not cover or contain a comprehensive listing of duties. Duties, responsibilities, and work schedules may be modified, added, or deleted at any time with or without notice.