Regional Account Manager

Regional Account Manager – Drive Client Success for GardaWorld!

Are you a strategic thinker with a passion for client relationships and operational excellence? GardaWorld is seeking a Regional Account Manager , reporting to the Strategic Account Manager, who will lead key client accounts, ensure compliance, and drive performance across multiple branches. This is your opportunity to be the face of our brand, delivering exceptional service and building long-term partnerships that matter.

At GardaWorld, we don’t just manage accounts, we build partnerships. If you're ready to lead with integrity, drive operational excellence, and make a measurable impact, we want to hear from you.

What’s in it for You

• Competitive Salary: $85,000 / year + $500 monthly auto allowance
• Work Site Location: Southfield, MI and surrounding Detroit area
• Set Schedule: Monday through Friday, 9:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.
• Comprehensive Benefits: Medical , dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: Travel requirements will vary depending on the branch and account needs, with regular visits to client sites expected throughout the assigned geographical area.

Your Responsibilities as Regional Account Manager

• Serve as the primary liaison for key client accounts across the region.
• Resolve client issues and emergencies with professionalism and urgency.
• Build and maintain strong, trust-based relationships with clients and internal teams.
• Guide clients through integration projects, RFPs, and onboarding processes.
• Deliver tailored presentations that align with client needs and expectations.
• Ensure compliance with MSAs at both the branch and site levels.
• Maintain and update business systems (CRM, ERP) and client documentation.
• Support the development and evaluation of security and crisis management plans.
• Oversee client billing, including DSO assessments and overdue payment follow-ups.
• Analyze operational and financial data to prepare internal reports.
• Collaborate with branches to provide accurate pricing estimates.
• Demonstrate expertise in financial forecasting and margin analysis.
• Support branches in achieving 100% compliance with employment-related requirements.
• Conduct internal audits and assist in developing action plans.
• Stay current on federal, state, and municipal employment laws.
• Maintain and update compliance tracking tools and employee handbooks.
• Perform other duties as assigned.

Your Qualifications:

• Authorized to work in the United States
• Minimum 4 years of experience in staffing, compliance, or client account management.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Able to pass an extensive screening process

Your Skills and Competencies:

• Deep understanding of labor laws and compliance standards.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Consultative and client-focused mindset.
• High attention to detail and follow-through.
• Tech-savvy with experience in both proprietary and mass-market systems.
• Personal qualities: urgency, persistence, courage, enthusiasm, and tenacity.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . This could be more than a job - 26% of our corporate employees started as frontline workers.
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.