Licensed Transaction Coordinator - Detroit

Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.

As a Transaction Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator, and anticipate their needs by staying a step ahead so they can do what they do best, help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.

Day-to-Day Responsibilities

• You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.
• With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up.
• Coordinate property access for inspectors, appraisers, and other vendors.
• Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.
• You’ll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.
• Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.
• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
• Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing.
• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.

Qualifications

• A real estate license is required. Find out how to get one here:
• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred.
• One year of customer service experience is required.
• Excellent attention to detail, organizational and interpersonal skills.
• Clear and concise verbal and written communication.
• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
• Experience using email and phone to communicate with clients and other parties required.
• Calm demeanor when resolving issues and communicating with agents and clients.
• Experience juggling multiple priorities in a fast-paced environment.
• Strong sense of accountability for the agent and client experience.
• You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.

Schedule

• Monday–Friday, 8am - 5:00pm.
• This is a fully remote position, with up to 4 in-office visits per year for team events.

Compensation

• Competitive hourly wage with uncapped bonus potential.

Industry-leading Benefits, Including

• Three weeks of paid vacation, plus paid parental leave, sick leave, flex days.
• Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses.
• REALTOR association, MLS dues, and state license fees reimbursed.
• 401(k) and Employee Stock Purchase Plan.

Career Development

• Comprehensive training.
• Opportunities to participate in focus groups and process rollouts.
• Management team invested in your growth and success.
• Opportunities to move into senior level or management level roles at Redfin.

About Redfin

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.

Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, Jersey City, California, D.C. and Washington candidates only:

Base Pay Range: $17.00 - 26.40.

The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact [email protected]

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.