Enterprise Operations Manager

Enterprise Operations Manager : Oversees broader operational efficiency across the office leading account teams and ensuring processes systems and performance standards are met.

Essential Duties and Responsibilities

• Serve as a key connection between customers sales and operations to ensure service excellence.
• Collaborate with internal teams to ensure smooth execution of logistics and compliance with customer SOPs.
• Track and report on performance metrics identifying trends and areas for improvement.
• Act as an escalation point for issues proactively identifying risks and driving resolutions.
• Serve as the escalation point of contact for all customer accounts maintaining strong relationships and understanding customer goals.
• Auditing routing guides tender acceptance/rejection and RFP/bid packets to drive strategy for contractual volume.
• Provide customer-specific reporting insights and continuous improvement recommendations.
• Oversee office-wide operational efficiency including load board management customer SOPs and claims management.
• Manage and develop Account Managers and Account Coordinators including monthly performance reviews and training.
• Assign daily operational tasks and monitor execution.
• Lead operational meetings with executive leadership to review performance and address challenges.
• Monitor and optimize use of operational technology (bots bad build reports RFP trackers) to improve efficiency and win rates.
• Manage PTO coverage and ensure continuity of service for all accounts.

Job Requirements:

• Bachelors degree in Business or related field preferred.
• 15 years of transportation or logistics experience with direct leadership responsibilities.
• Demonstrated ability to lead and develop teams drive process improvements and deliver operational results.
• Strong ability to manage multiple stakeholders and balance office-wide priorities.

Knowledge Skills and Abilities:

• Excellent interpersonal verbal and written communication skills with ability to interact across all levels of leadership.
• Ability to thrive in a fast-paced high-energy environment while managing competing priorities.
• Strong analytical and problem-solving skills with the ability to interpret data and make sound decisions.
• Proficiency in Microsoft Office; Excel and Tableau experience preferred.
• Ability to read analyze and interpret industry documents and reports.
• Customer-centric mindset with the ability to proactively address concerns and identify value-added solutions.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office operate computers and files as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is required to stand walk and reach with hands and arms. Occasionally the employee is required to lift boxes up to 20 pounds.

SCHEDULING

This is a full-time benefits-eligible position working Monday through Friday; 8:00 a.m. 5:00 p.m.

TRAVEL

Yes to offices and conferences

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities duties and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race gender sexual orientation age religion disability veteran or any other status prohibited by applicable national federal state or local an effort to recruit develop and retain top talent we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment promotion and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE:

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training equipment or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in @ or from

Required Experience:

Manager