Technical Liaison Advisor
Use your hvac/refrigeration skills to assist our field service technicians with troubleshooting equipment in the field.
We have Great Training and support for this position and for our Field Service Engineers.
This position has two primary purposes. One, to provide technical support solving service related problems received from Field Service Technicians and Engineers, customers, international agencies, or regional service managers. Second, developing (and teaching) comprehensive, quantifiable, training programs to teach Field Service Technicians and Engineers necessary technical and customer relations skills. Individuals in this position will work with Field Service Technicians and Engineers, international agencies, customers (worldwide), Engineering, Manufacturing, Parts and Logistics, Technical Writing, and the Training and Development Manager.
PRIMARY TASKS AND RESPONSIBILITIES:
- Provide timely technical advice to customers, Thermotron Field Service Technicians and Engineers, and Thermotron Parts Department.
- Respond to customer problems in a highly responsive manner and assist them in obtaining parts, service, or repair.
- Prepare and provide Field Service Technicians and Engineers with service bulletins, detailing changes in methods, procedures, and parts on a timely basis.
- Advise field service personnel on repair techniques and current problem solutions.
- Prepare, maintain, and teach comprehensive training programs to expand and test knowledge of Field Service Technicians and Engineers. Maintain detailed reports of training status and knowledge level of each Field Service Technician and Engineer. Schedule necessary training courses and advise regional service managers of Field Service Technicians and Engineers’ training knowledge and status.
- Develop and teach courses at the annual Product Support Service Seminar and any additional training required for Product Support personnel.
Recommended Jobs
Janitorial Zone Manager
Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our operations team as a Janitorial Zone Manager . If you enjoy working in a fast-paced environment that is ever-c…
Collison Shop Estimator
Full time position with great benefits and a great atmosphere to work! Must have great people skills. Needs to be able to use CCC estimating program..
Regional Property Manager
KMG Prestige is seeking a Regional Property Manager in Michigan to lead a diverse group of properties, including Section 8 and Tax Credit. The Regional Property Manager is responsible for overall…
Tool Maker - Grand Haven Area
Tool Maker | Grand Haven, MI Salary Range: $61,000 - $93,000 depending on experience Are you a meticulous professional with a passion for precision tooling and creating high-quali…
CDL Class A Team Drivers 2, 400 2, 800Wk Each Dry Van OTR
Hiring ready-made CDL Class A teams for dry van OTR! Earn $2400-$2800/week each (0.405 CPM 6000-7000 miles/week; per diem optional) driving dedicated trucks (mostly Freightliners). Teams must live …
Maintenance Manager - Newaygo Area
Maintenance Manager | Newaygo, MI Salary Range: $90,000 - $131,000 depending on experience Are you a detail-oriented professional with a passion for maximizing equipment uptime an…
Software Integration and Virtual Validation Engineer
**Software Integration and Virtual Validation Engineer** We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At …
Chief Academic Officer
Deadline: December 31, 2025 District/Organization: Clintondale Community Schools Position/Type: Central Office – 1st Line Admin, full time Salary: 107,030.00 – 152,382.00 – Sa…
Administrative Intake Support Specialist Contact Center Nights Part Time-1
Cost Center 151 Contact Center Scheduled Weekly Hours 16 Work Shift Third Shift (United States of America) Shift & Status Who Are We We at Pine Rest believe in the power of heal…
Academic Interventionist - Multilingual
Job Title Position Title: Academic Interventionist - Multiligual Location: Asbury Park, Multilingual Education Salary: $42,883 Reports to: Senior Director, Multilingual Education B…