Administrative Assistant

Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County’s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world-class, and we remain a welcoming, closely-knit community. We are one of the fastest-growing counties in Michigan.
Allegan County Government places high importance on our core values: Respect, Integrity, Commitment and Honesty. A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We have been recognized by Gallagher as “Best in Class Winner” among mid-size companies for our excellence in optimizing employee and organizational well-being for three years in a row (2023-2025). We have also received the “Impact Award” from M.E.R.S. for excellence in educating our employees about their retirement plans and overall financial wellness. We are looking for dedicated, caring, energetic people to join our team!

Job Summary:

Performs a variety of clerical support roles, including but not limited to document preparation, data entry, scheduling, reception coverage, and customer service inquiries for Central Dispatch. Administrative Assistants are cross-trained to provide occasional back up and coverage for other service areas.

Starting Wage: $22.12 per hour, full-time position

Excellent Benefits Plan: Health benefits begin on the first of the month after your hire date
- Medical, Dental & Vision (3 medical plans to choose from, 2 of which have a $0 premium)
- County-funded Health Savings Account with our two high-deductible medical plans
- County-paid employee life insurance coverage
- County-paid short-term disability coverage, up to 52 weeks
- Generous retirement plan, including a county contribution of 7% of your annual earnings
- Tuition Reimbursement Program for college degree courses
- Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1.
- 13 paid holidays, in addition to PTO
- FREE use of Allegan County government's two fitness centers

Responsibilities and Duties :

1. Provides professional, courteous customer service in person, by phone, and electronically; responds to inquiries, complaints, or directs individuals to appropriate staff or departments.
2. Covers front reception areas, assists walk-in customers, and manages telephone communications.
3. Prepares, compiles, reviews, processes, and edits a variety of documents, correspondence, reports, forms, invoices, and payments in accordance with county policy and laws governing 911 funding.
4. Handles accounts payable, accounts receivable, and payroll processes; verifies accuracy of data, coding, documentation, and matches invoices to purchase orders.
5. Maintains accurate and organized filing systems (electronic and paper) in compliance with retention policies.
6. Compiles emergency and non-emergency phone calls and radio traffic to fulfill Freedom of Information Act (FOIA) requests and quality assurance reviews.
7. Supports reporting and record-keeping functions, including data entry, tracking, compiling operational or financial information, and generating reports.
8. Assists with internal and external communications, public relations content, and website updates.
9. Coordinates departmental calendars, meetings, events, agendas, notes, and minutes for Boards, Committees, and other meetings. Meetings may fall outside of normal business hours on occasion.
10. Performs office operations, including ordering supplies, processing work orders, receiving shipments, and general office coordination.
11. Provides cross-departmental administrative support, backup coverage, and performs other duties or special projects as assigned.

Required Education and Experience

• Valid Driver's License
• High School Diploma or equivalent (G.E.D)
• One (1) to three (3) years of administrative, clerical, customer service, or office management experience
• Proficiency in Microsoft Office software and standard office equipment

Preferred Education and Experience

• Intermediate coursework or training in accounting or business administration.
• Experience in a government or public sector environment.

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Allegan County is an Equal Employment Opportunity (EEO) employer. A copy of our EEO Utilization report is available on our website: