Security Call Center Operator
- Rate of Pay: $17.00/hour
- Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
- Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
- Follow procedures in dispatching personnel for emergency and non-emergency response.
- Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
- Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
- Process and report background screen requests.
- Process payroll companywide.
- Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
- Monitor CCTV system using recording devices.
- Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
- Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
- Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
- Must follow site specific post guidelines.
- Document daily activities and incident reports.
- Other duties as assigned.
- Must be at least 18 years old or older.
- Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
- Must have impeccable grooming.
- Must possess above average customer service skills.
- Must have high school diploma or GED as well as some college experience.
- Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
- Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
- Ability to multi-task multiple job duties while maintaining confidentiality.
- Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
- Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
- Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language.
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