Accessories Digital Solutions Account Supervisor
Kforce's client, a Detroit, MI-based automotive manufacturer who brings engineering, technology, and design together to create innovative vehicles, energy solutions, and in-vehicle services is seeking an Accessories Digital Solutions Account Supervisor. Summary: As an ADS (Accessories Digital Solution) Account Supervisor, you will work closely with our participating company dealers, as well as our distribution network of ADl's (Accessory Distributor & Installer). You will be the primary contact for these parties on our ADS program. Key Responsibilities:
- Liaison between Dealer's, ADl's and the Company ADS team
- Perform program enrollments with Company dealers
- Provide company dealers and ADl's support on the ADS platform and program
- Lead training initiatives with the dealer and ADI network
- Be an SME on the ADS program and platform
- Assist in resolving dealer B2B and B2C order issues as needed
- Monitor and improve assigned dealers and ADl's order fulfillment metrics related to ecommerce orders from dealer and company brand websites
- Assist company field teams with program education and awareness
- Bachelor's degree or equivalent
- Ability to communicate clearly and succinctly in a variety of communication settings and styles - written and oral; Can get messages across that have the desired effect
- Ability to crisply frame issues to make clear conclusions and recommendations
- High comfort level guiding users through tasks remotely without face-to-face interactions
- Proficient MS Office skills, especially Excel
- Prior dealership and automotive experience
- Prior CRM or account management experience
- Experience with Webex and remote desktop tools
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