Customer Service Assistant

About Us

At Hype Tier, we specialize in crafting unforgettable experiences that bring brands to life. Based in Grand Rapids, MI, our team is fueled by creativity, precision, and a relentless commitment to excellence. From concept to execution, we deliver high-impact events that captivate audiences and elevate brand presence. We believe in the power of connection and aim to inspire through every detail.

Job Description

Job Description

We are currently seeking a motivated and detail-oriented Customer Service Assistant to join our growing team in Grand Rapids, MI. In this role, you will serve as the primary point of contact for customer inquiries, ensuring a high standard of client satisfaction through clear communication, timely solutions, and a customer-first attitude.

Responsibilities:

• Handle incoming customer inquiries via phone and email in a professional manner

• Resolve product or service problems by clarifying the customer's concern and providing appropriate solutions

• Maintain customer records by updating account information

• Work collaboratively with other departments to ensure seamless service delivery

• Provide feedback on recurring issues and customer trends to improve overall service

• Monitor and follow up on customer orders, returns, and general requests

Qualifications

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• 1+ year of experience in customer service or a related field

• Strong communication and problem-solving skills

• Ability to work independently and within a team environment

• Excellent organizational skills and attention to detail

• Proficiency in Microsoft Office and CRM systems is a plus

Additional Information

Benefits:

• Competitive salary: $50,000 – $55,000 per year

• Opportunities for career growth and internal advancement

• Health, dental, and vision insurance

• Paid time off and holidays

• Ongoing training and professional development

• Supportive and collaborative work environment