Sales and Customer Service Associate

The Sales Associate is the ambassador for the customer's experience, from greeting through purchase, and the maintenance of the customer relationship. A Sales Associate assesses the customer's needs and educates them on the benefits of various products.

General Job Responsibilities

• Represent the brand in a positive and compliant manner while providing the best-in-class service that consistently exceeds our customer's expectations

• Establish relationships with customers and provide a memorable customer experience to create loyalty to our brand

• Offer customers helpful, friendly, and knowledgeable assistance including relaying information on product equivalencies and responsible use of products as well as making tailored recommendations

• Stay current on product and cannabis related information and provide information in a digestible and customer-friendly way

• Contribute to a work environment that is positive, customer-service oriented, and compliant with established policies and procedures

• Must maintain a clean and professional appearance while in our customer-based environment or while representing our brand

• Responsible for maintaining the store in a clean, organized, safe manner with special attention paid to merchandising standards

• Assist with new inventory unloading and stocking as needed

• Other duties as assigned

Reception Duties & Requirements:

• Greet guests in a friendly manner and check in all customers by verifying their ID and logging information in the point of sale system

• Assist customers over the phone with any questions and log and prepare any over-the-phone orders

• Remains in a stationary sitting position for majority of shift with occasional standing, bending, or reaching

• Operates a telephone and a computer

Curbside Duties & Requirements:

• Greet guests in a friendly manner promptly upon arrival and validate their form of ID

• Verify order total and return payment to the cashier for processing

• Bring order out to the guest's vehicle in a timely manner and provide receipt

• Remains on feet and in active motion for majority of shift

• Operates a hand held radio transmitter

• Works outdoors in all weather conditions

Cashier Duties & Requirements:

• Accountable for accurately utilizing the Point of Sale system to process payments and finalize orders

• Ensures all products in a customer's order match order documentation exactly as provided

• Uses money handling and basic math skills to calculate change and ensure transaction accuracy

• Responsible for counting drawer at end of shift and verifying drawer total

• Sedentary work that involves primarily sitting and standing with occasional bending or reaching

Bud-back Duties & Requirements:

• Navigate the store storage drawers and storage rooms to prepare customer orders accurately

• Package orders and communicate status and total charge to retail team

• Remains on feet and in active motion for majority of shift

• Occasional lifting of objects up to 20 pounds required

• Operates a hand held radio transmitter

General Job Requirements

• Six months to one year of experience in retail, hospitality, or customer service required

• One or more years of work experience in a related industry preferred

• Knowledge of basic computer skills, and prior experience with Point of Sale software preferred

• High School Diploma or equivalent required

• Must be 21 years of age or older

Job Type: Part-time

Pay: $14.50 - $15.50 per hour

Expected hours: 15 - 20 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Work Location: In person