Customer care representative

Agri-Valley Communications, Inc. (AVCI) is a family-owned company dedicated to providing reliable communication and technology services to rural communities in Michigan, including the Thumb and Northern regions. Our subsidiaries include Pigeon Telephone, Thumb Cellular, Agri-Valley Services, and the AVS Tech Team. With headquarters in Pigeon, Michigan, we are committed to connecting people and businesses in our communities with essential technology solutions.

We have an opening for a part-time Customer Care Representative for Thumb Cellular in Bad Axe, MI. This role serves as a liaison between customers and the company, handling sales, account inquiries, billing, cancellations, and other customer needs. Primarily based in Bad Axe, the position may provide coverage in Pigeon, Caro, and Sandusky as needed.

Primary Duties and Responsibilities

• Provide excellent customer service to existing and new customers via the phone as well as in person.
• Assist new and existing customers with account setup, activations and adjustments.
• Responsible for demonstrating product and accessory functionality of devices to customers.
• Assist customers with cellular device inquiries, ESN changes (upgrades), repairs, accessories, lease and demo devices.
• Answer customer questions about their account, including but not limited to, billing concerns, cancellations, usage and disconnections.
• Process customer payments in person and via the phone.
• Document customer interactions and adjustments in customer account records.
• At all times, follow all CPNI and Red Flag regulations.
• Maintain a professional attitude when interacting with customers and colleagues.
• Perform job duties within Company health and safety requirements.
• Other duties as requested or required by management.

Travel Requirements

Occasional travel between Thumb Cellular Stores (Caro, Bad Axe, Sandusky, Pigeon) will be required.

Work Environment

This job operates in a professional office environment.

Expected Hours of Work

This is a part-time role, scheduled up to 24 hours per week. Shifts will be scheduled as needed Monday through Friday, 8:30 a.m. to 5:30 p.m. with some Saturday hours.

1. High School diploma or GED required.

2. Possess good working knowledge of Microsoft Office applications.

3. Previous customer service experience desired.

4. Strong written and oral communication skills.

5. Proven ability to multi-task, prioritize and manage time effectively with strong attention to detail.

Agri-Valley Communications is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and termination. We encourage individuals from all backgrounds to apply and join our team.

If you require any accommodations during the application or interview process, please contact [email protected].