Customer Experience Specialist

What you´ll do

• Serve as the single point of contact for customers, providing professional, customer‑centric support.
• Manage day‑to‑day customer interactions, including inbound and outbound communication.
• Support the order‑to‑cash process and maintain accurate customer data in CRM systems.
• Build strong customer relationships, identify service improvements, and gather feedback to enhance satisfaction.
• Identify opportunities for retention and new business during customer interactions.
• Collaborate with internal teams to align priorities and resolve issues.
• Contribute to process improvements, operational efficiency, and best‑practice adoption.
• Monitor performance using KPIs and manage daily/weekly workflows for productivity.
• Utilize systems such as SAP and Service Cloud to ensure efficient service and data quality.

What makes you a good fit

• High school diploma required, bachelor's degree preferred
• 2–5 years of experience in Customer Service, Supply Chain, or Sales.
• Background in customer‑facing operations with understanding of order‑to‑cash and basic supply chain processes.
• Experience with cloud‑based service tools (e.g., Service Cloud), ERP systems (e.g., SAP), and related applications.
• Strong communication with a customer‑first mindset.
• Accountability, teamwork, and effective problem‑solving.
• Ability to stay organized, adapt to change, and improve processes.
• Builds customer loyalty through positive, solution‑driven interactions.
• Comfortable operating customer systems and technology.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth : diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $55,000.00- $65,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

JOB ID: 26090933

Job Locations: United States, MI, Madison Heights, MI

Contact information for application-related questions: [email protected]

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

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