Customer Quality Manager (Injection molding)

Job Description

Job Description

Are you the kind of person who thrives when representing your team and tactfully managing customer expectations in high-stakes environments?

An innovative manufacturing organization is looking for a Customer Focused Quality Manager with a strong foundation in plastic injection molding and a proven ability to lead customer-facing quality initiatives in the automotive space. In this role, you wont just be solving problems you'll be setting the tone for how quality is communicated, upheld, and continuously improved.

You'll be the point person when issues arise, guiding your internal team through structured problem-solving while keeping customers aligned and informed. From overseeing sorting activities to driving corrective actions and managing quality techs, your leadership will directly influence product success and customer confidence.

Key Responsibilities:

• Serve as the primary interface between customers and internal teams for all quality-related matters

• Initiate and oversee sorting, containment, and corrective action processes

• Lead 8D investigations to drive root cause identification and sustainable solutions

• Set clear expectations with customers while balancing internal capabilities and timelines

• Supervise quality technicians and ensure execution of inspection procedures

• Monitor and report customer-related KPIs, and track trends to prevent recurrence

• Support APQP, PPAP, and change management processes to ensure product readiness

• Maintain alignment with IATF 16949 and other applicable automotive standards

Recommended Qualifications:

• Bachelors degree in Engineering, Manufacturing Technology, or related discipline

• 3+ years in a quality role within plastic injection molding, preferably in the automotive industry

• Strong grasp of 8D, 5-Why, and other structured problem-solving methods

• Demonstrated ability to lead and communicate in customer-driven environments

• Comfortable coordinating across departments and levels within an organization

Preferred Qualifications:

• Experience managing OEM or Tier 1 customer relationships

• Training or certification in Six Sigma, CQE, or similar quality methodologies

• Familiarity with quality reporting portals and automotive-specific documentation

• Experience leading small quality teams or technicians

Titles That Should Apply:

• Customer Quality Engineer

• Resident Engineer Quality

• Quality Engineer Automotive Plastics

• Supplier Quality Engineer

• Lead Quality Tech with engineering background

• Manufacturing Quality Specialist

Looking to pivot into a role where communication, technical problem-solving, and leadership intersect? This opportunity offers the chance to stand at the front line of customer quality while making a real impact inside the organization. Join a team that values precision, integrity, and the power of clear expectations.