Customer Service Representative - Manistee Area

Job Description

Job Description

Customer Service Representative | Manistee, MI

Salary Range: $47,000 - $67,000 depending on experience

Are you a dedicated professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Manistee, seeking experienced Customer Service Representatives to strengthen their teams.

The Opportunity

We are collaborating with manufacturing firms in Manistee that are seeking skilled Customer Service Representatives. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Process customer orders, modifications, and cancellations, ensuring accuracy and timely entry into the ERP system.
• Respond to inquiries regarding product specifications, availability, pricing, and lead times, often coordinating with production and sales.
• Provide real-time updates on order status, production schedules, and shipping information to customers.
• Investigate and resolve customer complaints related to product quality, delivery discrepancies, or service issues.
• Coordinate with logistics and warehouse teams to ensure timely and accurate product delivery.
• Facilitate basic technical support inquiries, escalating complex product-related issues to engineering or quality teams.
• Maintain accurate customer records, interaction logs, and order documentation within the CRM or ERP system.

Recommended Qualifications

• Proven experience in a customer service role within a manufacturing or industrial setting.
• Familiarity with manufacturing processes, products, or supply chain operations.
• Proficiency with ERP or CRM systems for order management and inquiry resolution.
• Strong problem-solving skills to address product, delivery, or service-related issues.
• Excellent communication skills for explaining technical information and managing customer expectations.

Bonus Qualifications

• Familiarity with manufacturing processes, products, or industry-specific terminology
• Experience with ERP systems (e.g., SAP, Oracle) for order management
• Basic understanding of supply chain logistics or inventory management
• Ability to interpret technical product specifications or documentation

Job Titles That Should Apply

Customer Service Specialist, Customer Care Representative, Customer Support Specialist, Client Services Representative, Support Agent, Help Desk Agent, Contact Center Representative, Customer Experience Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.