Customer Service Representative - Grand Haven Area

Job Description

Job Description

Customer Service Representative | Grand Haven, MI

Salary Range: $39,000 - $59,000 depending on experience

Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Grand Haven seeking Customer Service Representatives to lead and enhance their operations.

The Opportunity

We are partnering with organizations in Grand Haven that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Process customer orders, ensuring accuracy of product codes, quantities, and delivery specifications.
• Respond to customer inquiries regarding product availability, technical specifications, pricing, and order status.
• Liaise with production, logistics, and sales teams to provide accurate lead times and resolve shipping or production-related issues.
• Investigate and resolve customer complaints related to product quality, defects, or delivery discrepancies.
• Maintain detailed customer records and communication logs within the CRM system.
• Provide post-sales support, including handling returns, replacements, and warranty claims for manufactured goods.
• Proactively communicate potential delays or changes in production schedules to affected customers.
• Educate customers on product features, benefits, and proper usage specific to manufacturing output.

Recommended Qualifications

• Excellent verbal and written communication skills.
• Proficiency with ERP systems (e.g., SAP) and CRM software.
• Ability to quickly learn and articulate manufacturing product details or technical specifications.
• Proven problem-solving abilities and a strong customer service orientation.
• Exceptional attention to detail for accurate order processing and record-keeping.

Bonus Qualifications

• Familiarity with manufacturing processes, product specifications, or technical jargon.
• Experience with ERP systems (e.g., SAP, Oracle) commonly used in manufacturing environments.
• Understanding of supply chain, logistics, and production scheduling.
• Knowledge of quality control standards or common manufacturing issues.

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Customer Care Specialist, Client Services Representative, Help Desk Agent, Call Center Representative, Support Agent, Customer Experience Associate

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.