2026 Year-Round Client Experience Intern

General Information

Country: USA

State: Michigan

City: Grand Rapids

Office Location: 901 44th Street SE - - - Grand Rapids -Michigan -

Date posted: 17-Feb-2026

Business Function: Sales

Position Type: Intern

Description

We are hiring a Year-Round Client Experience Intern. This role will include but not limited to, preparation of customer agendas, gift bags, nametags, packets and inventory management. Customer room set-ups. Small projects, reporting for sales management, connection with our driver program and billing for numerous things. Technology trouble shooting and overall customer experience preparation and support of the Client Experience team as needed.

Who You Are:

• You’re a planner who keeps an orderly schedule and manages your time with intention.
• You thrive in a fast‑paced environment and can pivot quickly when priorities shift.
• Your positive attitude, energy, and reliability make you someone the team can count on.
• You stay focused and disciplined while balancing multiple tasks and urgent needs.
• You’re curious, detail‑oriented, and comfortable exploring new tools, technologies, or social platforms.
• You maintain a high‑level professional demeanor and communicate clearly across multiple audiences.
• You’re a team player who jumps in wherever needed to get the job done.

Minimum Qualifications:

This role is year-round. Expected work hours are 20-25 per week, on-site (Grand Rapids) during the school year. We will consider your schedule, but you must be available ALL mornings 7:30am - 12pm Monday-Thursday and all day on Fridays. Hours are full-time (40 hours) during the summer.

• Preferred Year: Current Sophomore (flexible for May 2027–May 2029 graduates)
• Preferred Majors: Business, Marketing, Sales, Communications
• Expected Start Date: As soon as possible
• Strong technical skills: Microsoft Office (proficient in Excel)

What You Will Be Doing:

Your goal in this position is to support the Client Experience initiative to create a positive customer experience. How will you meet this goal?

• Prepare customer agendas, packets, and visit materials.
• Create visitor collateral including gift bags, name tags, and personalized customer items.
• Support inventory management by tracking, organizing, and replenishing Client Experience materials.
• Assist with customer room set-ups, space preparation, and ensuring environments are visitor‑ready.
• Coordinate small projects that enhance the overall customer experience.
• Run and maintain reports for sales management and leadership teams.
• Partner with the driver program and assist with billing‑related tasks as needed.
• Troubleshoot technology in customer-facing spaces to ensure seamless visits.
• Actively support the team by moving, unloading, and staging inventory for customer materials (approximately 30% of the role).
• Provide general support to the Client Experience team to ensure smooth day‑to‑day operations.

Doing better for people and planet

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at [email protected].

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