Customer service representative

Job Description

One of Insight Global's online car auction clients is seeking a Customer Service Representative to join their team in Wayland, MI. This role involves assisting with general administrative duties while multi-tasking in hectic and stressful situations while providing exceptional customer service to internal and external customers. In addition, the CSR will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.

Day to day:

Receive and process payments.

Update lot (vehicle) notes in the system.

Answer multi-line telephone in a professional manner.

Face to face customer interaction.

Use company resources to gather information and offer solutions to meet customer needs.

Contact clients to obtain vehicle pick-up information.

File documents according to criteria.

Process mail incoming and outgoing per criteria.

Read and interpret various reports and documents.

Proper completion of sale documents.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Needs to be confident, direct, and have a thick skin!

1-2 years of office customer service experience

High School diploma

Exceptional customer service skills and attitude

Excellent written and verbal skills

Proficient with office equipment

Attention to detail

Problem-solving

Computer proficiency - MS Suite

Typing speed 45WPM

Professional appearance

Ability to multi-task in a fast-paced environment

Needs to be confident, direct, and have a thick skin!

Bilingual in Spanish is preferred Bilingual-Spanish

Dispatcher experience

DMV/Insurance/body shop CSR experience