Staffing Specialist - Emergency Department * Days - 36hrs/wk
- High school diploma, GED or equivalent
- Associates degree preferred
- Certification in Clinical Staffing and Scheduling preferred
- Previous healthcare experience preferred
- Strong organizational skills in an office environment
- Excellent computer skills utilizing Microsoft Word, Microsoft Excel, and e-mail
- Positive interpersonal skills
- Excellent customer service skills
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to function independently with minimal supervision
- Ability to analyze complex reports
- Ability to use good judgment
- Demonstrates a positive attitude and customer service skills when communicating with staff members, and Department leadership.
- Works collaboratively with staff members and Department leadership to achieve optimal staffing levels.
- Maintains open and ongoing communications and effective working relationships with staff on all shifts and with Department leadership.
- Fills staffing vacancies caused by PTO and unscheduled time off; reviews internal timecard system queues for employee requests to work.
- Assess daily needs and contact staff to fill holes in the schedule.
- Organizes and continually updates changes made on the schedule and worksheets.
- Maintain schedules according to organizational and department specific policies.
- Maintains knowledge of individual staff skill/experience to provide adequate numbers of staffing resources including cross-training/orientation to multiple units.
- Creates and manages the orientation calendars for new employees.
- Utilizes AIDET when communicating with patients, visitors, physicians, peers, managers, volunteers, internal and external customers.
- Assists Department leadership in maintaining staffing budget and productivity reports, as needed.
- Collaborates with Human Resources and Department leadership to coordinate Leave of Absences, as needed.
- Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
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