Field Service Technician

Field Service Technician

Position Summary:
As a Field Service Technician (FST), you will assist with the installation, repair, and preventative maintenance of non-IT healthcare equipment at client sites. This is a hands-on, customer-facing role that requires attention to detail, communication skills, and a strong sense of responsibility. Training and resources will be provided to support your success.

Key Responsibilities

• Install, troubleshoot, and repair healthcare equipment in client facilities.

• Complete and submit daily timecards and expense reports.

• Accurately document all work performed using written notes and photos.

• Maintain organized records using Microsoft Office tools (Word, Excel, Outlook).

• Demonstrate professional conduct when interacting with clients, team members, and leadership.

• Communicate clearly and respectfully in both written and verbal form.

• Follow all safety protocols and company policies.

• Protect company and client property by keeping tools, equipment, and job sites clean and organized.

• Maintain environmental awareness and leave job sites in proper condition.

• Occasional overnight travel may be required.

Job Duties

Communication

• Coordinate with Field Manager and client contacts to understand the scope of work.

• Report real-time issues or changes in scope to the Team Lead or Project Manager.

• Communicate respectfully and professionally with all stakeholders throughout the project.

Scheduling

• Arrive on-site on time and ready to work.

• Notify team leads of any delays that could impact project timelines.

Installations

• Read and interpret installation diagrams and blueprints.

• Assist with determining proper equipment placement.

• Keep job areas clean and free of debris.

• Use hand tools and power tools safely and effectively.

• Assist with light construction tasks such as drywall, masonry, or tile work (training provided if needed).

Reporting and Documentation

• Complete detailed sign-off forms (templates provided).

• Take clear photos of completed work and any issues encountered.

• Upload documentation and photos to the company system in real time.

Inventory Management

• Confirm all parts and inventory are available before beginning installation.

• Identify and report any damaged or missing inventory.

• Record part numbers and take photos when necessary.

• Ensure all unused items are returned to their proper packaging.

Training

• Review installation videos and documents prior to each new project.

• Ongoing training will be provided to support continued learning and skill development.

Preferred Experience

• High school diploma or GED

• Familiarity with standard hand tools, power drills, and basic construction tools

• Basic knowledge of Microsoft Office (Word, Excel, Outlook)

• Previous experience in a field service or hands-on repair role (1+ year preferred)

• Experience with inventory tracking or reporting a plus

Preferred Qualifications

• Background in construction, electronics, plumbing, or similar technical trades

• Strong customer service or client-facing experience

• Comfortable working independently and as part of a team

• Ability to lift up to 50 lbs and perform physical tasks on job sites

What We Offer

• On-the-job training and clear career growth paths

• Supportive team environment

• Opportunity to work with innovative healthcare equipment

• Travel expenses covered for any overnight assignments