Contact Center Representative

Contact Center Representative

Schedule & Hours

• Full-time
• Monday–Friday
• 9:00 AM – 5:30 PM
• Weekend coverage: 1–2 Saturdays per month, 9:00 AM – 1:00 PM (approximately every 3 weeks)
• Weekly schedules are coordinated with leadership when Saturday coverage is needed

Our Opportunity

The Contact Center Representative provides outstanding service through a digital and phone-based contact center environment. This role is responsible for delivering prompt, professional support and making banking easy for members by addressing questions, resolving issues, and providing guidance across multiple service channels.

Representatives serve as the first point of contact and play a key role in creating positive member experiences via inbound and outbound phone calls, online platforms, mobile banking, IVR, and email. The position focuses on responsiveness, accuracy, and relationship-building.

What You’ll Do in This Role

• Answer calls within established service-level expectations to maintain performance metrics
• Provide exceptional service by responding to member questions, concerns, and inquiries across phone and digital channels
• Represent the organization professionally while delivering service aligned with organizational values and service promises
• Identify opportunities to deepen member relationships by recommending appropriate products and services
• Educate members on product features and benefits to support short- and long-term financial needs
• Process transactions accurately and efficiently while maintaining detailed account documentation
• Update account information and document member interactions in the core system with close attention to detail
• Research issues and collaborate with internal departments to resolve concerns as needed
• Perform department support duties including scanning, faxes, and daily report processing
• Maintain full compliance with all policies, procedures, and applicable regulations, including BSA, Patriot Act, and OFAC requirements

What You’ll Bring

• Up to six months of similar or related experience , including time spent in customer service or preparatory roles
• High school diploma or GED required
• Strong customer service skills with the ability to manage difficult member interactions professionally
• Excellent verbal and written communication skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Basic mathematical skills and comfort using calculators
• Ability to multitask effectively across multiple systems in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Ability to be bonded
• Courtesy, professionalism, and tact in all interactions

Job Type & Location

This is a Permanent position based out of Troy, MI.

The pay range for this position is $39520.00 - $41600.00/yr.

The Perks of Being Part of CCF: When you join CCF you’re not just taking a job—you’re joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences We offer a comprehensive benefits package designed to support the well-being of our employees: Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives. Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year. Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement. Health Insurance Coverage: Multiple low deductible medical plan options, as well as dental and vision coverage. Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage. Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs. Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career. Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution. Employee Assistance Program (EAP): Confidential support services for personal and professional challenges

This is a fully onsite position in Troy,MI.

This position is anticipated to close on Apr 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.