Integration Consultant - Michigan

Job Description

Job Description

Salary: $70,000-$80,000

Role and Responsibilities

• Onboard new customers and create custom workflows tailored to the needs of each office
• Train new clinicians and dental teams to use the DentalMonitoring suite of solutions
• Nurture existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
• Build strong relationships with customers so they continue to use, endorse, and advocate for the DentalMonitoring brand and products
• Act as a technical bridge between customers and the DentalMonitoring platform
• Support and attend local trade shows
• Collaborate and communicate with regional sales managers, customer success, inside sales, and sales representatives to provide the best onboarding experience
• Influence doctors and staff to adopt new protocols while addressing any hesitations about adopting disruptive technology
• Travel up to 60% to train and support in-person office implementations
• Serve as the regional lead for escalated implementation challenges with offices
• Share best practices with fellow colleagues
• Provide market surveillance insights to management and marketing

Information Security

• Be aware of individual responsibilities regarding information security
• Perform work according to applicable policies and procedures
• Contribute actively to the continuous improvement of the ISMS
• Report any observed or suspected weaknesses in the ISMS and any information security incidents

Quality and Regulatory Compliance

• Remain vigilant and accountable for product quality and activities performed
• Carry out tasks in accordance with applicable quality and regulatory policies and procedures
• Actively contribute to continuous improvement of the Quality Management System
• Report any observed or suspected materiovigilance in the QMS, and any irregularities related to products or activities
• Understand that a product defect can result from improper execution of tasks

Essential Qualifications

• 5+ years of dental and orthodontic experience or equivalent degree
• 3+ years of consultative experience
• 2+ years of proven success at DentalMonitoring (or equivalent experience)
• Strong understanding of conceptual/consultative selling approaches
• Experience in consultative training and implementation
• Ability to build and maintain strong internal and external relationships
• Self-motivated, enthusiastic, critical thinker with excellent communication and time management skills
• Native speaker of the local language with a strong command of English
• Strong organizational skills
• Expert user of Salesforce

Preferred Qualifications

• Strong collaboration and diplomacy skills
• High level of IT proficiency and appreciation for new technology
• Ability to influence and challenge customer thinking in a constructive way