VP Delivery Services & Implementation

Company :

Highmark Health

Job Description :

JOB SUMMARY

The Vice President of Delivery Services and Implementation is an experienced enterprise leader responsible for ensuring disciplined, value-focused execution across the organization's strategic transformation and operational portfolio. This role sets the enterprise standard for program and project delivery, enabling the successful execution of complex, cross-business unit initiatives that advance the company's transformation agenda and core business performance. The VP partners closely with Business Unit leadership, Product Management, Technology, Finance, and the Transformation Office to successfully build and deploy $500M-$1B in annual technology capabilities which drive multiples of value to the bottom line.

This leader drives operating model maturity, strengthens execution rigor, and ensures transparent governance across both run-the-business and change-the-business investments. The role balances strategic influence with hands-on delivery leadership, elevating delivery management from traditional project tracking to enterprise value realization. Success in this position requires strong cross-functional influence, operational depth, and the ability to lead through complexity in a highly matrixed environment.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, and manage the day-to-day operations of the team; develop and implement policies and programs as necessary; manage to assigned budgets.

• Enterprise Delivery Leadership - Own and continuously elevate enterprise delivery excellence across the full portfolio of strategic and operational initiatives.- Lead execution of large, complex, cross-business unit programs critical to enterprise transformation and performance.- Establish clear delivery accountability, decision rights, and escalation pathways across the enterprise.- Ensure consistent execution discipline across both run-the-business and change-the-business initiatives.- Serve as a trusted advisor to executive leadership on delivery risk, sequencing, and execution readiness.

• Portfolio & Program Governance - Design and operate an integrated enterprise portfolio governance model aligned to strategic priorities and investment guardrails.- Implement forward-looking risk, dependency, and issue management across the portfolio.- Drive transparent executive reporting focused on outcomes, value realization, and delivery confidence.- Partner with Product Management and Finance to ensure investment prioritization aligns to enterprise value and capacity realities.- Oversee stage gates, delivery health frameworks, and decision forums that enable speed with control.

• Operating Model & PMO Maturity - Define and evolve the enterprise Delivery Management operating model, tools, and standards.- Modernize delivery practices to support agile, hybrid, and traditional execution models as appropriate.- Embed scalable, repeatable delivery frameworks that improve predictability without creating unnecessary bureaucracy.- Lead continuous improvement of portfolio management capabilities, including integrated planning and dependency management.- Ensure clear distinction and effective handshake between Product Management, Product Ownership, Functional Leaders, and Delivery Management.

• Business Partnership - Work closely with Product Management and Technology to ensure customer-centric roadmaps translate into feasible, sequenced delivery plans.- Collaborate with the Transformation Office to enable successful execution of enterprise transformation initiatives.- Provide proactive insights on delivery trade-offs, capacity constraints, and sequencing decisions.- Strengthen cross-functional alignment and reduce execution friction in the matrix.

• Financial & Value Management- Embed value realization discipline across the portfolio, including benefits tracking and in-year ROI visibility.- Partner with Finance and Product Management to improve business case rigor, funding governance, and post-implementation value tracking.- Ensure delivery plans reflect realistic resourcing, financial guardrails, and capacity constraints.- Drive improved predictability of delivery timelines, costs, and outcomes.- Support enterprise prioritization decisions with data-driven portfolio insights.

EDUCATION

Required

• Bachelor's Degree in Business or related field

Substitutions

• None

Preferred

• Masters in Business Administration

EXPERIENCE

Required

• 10 years of increasing responsibility in project/program leadership

• 10 years in health plan operations/program management

• 10 years of increasing experience providing strategic guidance to leaders and shaping organizations to help achieve goals

• 10 years in levering technology to drive outcomes

• 10 years of demonstrated experience leading transformation and/or change management

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• PMP, PgMP, SAFE or similar certification

SKILLS

• Proven success leading complex, cross-functional initiatives in a large, matrixed organization

• Demonstrated experience building or maturing enterprise PMO or Delivery Management functions

• Strong financial acumen, including business cases, benefits realization, and portfolio prioritization

• Experience partnering with Product Management, Technology, Finance, and business executives

• Track record of influencing senior executives and driving alignment across competing priorities

Language (Other than English):

None

Travel Requirement:

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Physical work site required

Occasionally

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Never

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$185,000.00

Pay Range Maximum:

$335,000.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at [email protected]

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Req ID: J279801