Transcon Agent

Job Description

Job Description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities:

Customer Service

• Execute shipment requests for customers
• Source capacity with approved service providers
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Monitor and action email boxes daily (personal and shared boxes)
• Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly
• Responsible for notifications of shipment status to customers
  • Delay updates
• Ensure accurate and timely EDI communication to customers and service providers
• Maintain strong relationships with customers and service providers

Operations

• Responsible for the management of accurate and timely data entry into the operating system
  • Internal
  • 3rd Party
• Track and Trace shipments as required via externally and internally sources
  • Event Code Management
• Assist with booking amendments with carriers if requested by the customer
• Responsible for freight routing deviations and communication once the cargo is in transit
• Ensure accurate and timely POD’s are received and imaged into the document imaging system
• Understand department process flow, constantly looking for areas of improved efficiency
• Meet key performance indicators in support of department, branch, product and company goals

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

This position will be Monday-Friday 2200-0600.