Coordinator

RN Admissions Coordinator

Employment Type: Full-Time Location: Grand Rapids

Position Summary:

The RN Admissions Coordinator has a growth mindset and provides daily leadership and operational oversight for hospice admissions and Patient Access (Intake) team. This role ensures a smooth, timely, and clinically sound referral to admission process while supporting organizational growth goals and maintaining compliance with Medicare, state, and federal regulations. The RN Admissions Coordinator develops a high-performing admissions team, ensuring no patient is left behind – accessing the hospice benefit as soon as they are eligible, drives conversion performance, and collaborates closely with physicians, and referral partners to ensure patients receive timely, compassionate access to exemplary end-of-life care.

Benefits:

• Competitive Salary
• Mileage reimbursement at the federal rate
• Self-care coaching + EAP
• Company tech provided (laptop/iPad, phone) Generous time off including PTO and Sick Time packages
• Medical, Dental, & Vision and other benefits offered starting Day One!
• Employer paid Life and Short-term Disability
• Bereavement leave that allows for support of you and your family
• 403(b) plan with match

Key Responsibilities:

• Direct daily workflow of Admissions RNs and Patient Access Specialists to ensure timely referral processing, eligibility review, and assignment of admission visits.
• Optimize referral to admission conversion rates, days to admit metrics, and census growth targets; identify barriers and implement corrective actions.
• Ensure timely follow-up on all pending referrals and reinforce urgency and responsiveness across the team.
• Monitor adherence to Medicare Hospice Eligibility criteria and documentation standards.
• Facilitate weekly NTUC review with the Quality Manager and Hospice Medical Director, document follow-up actions.
• Review admission assessments for completeness, accuracy, and regulatory compliance.
• Recruit, train, mentor, and evaluate Admissions RNs and Patient Access Specialists; provide coaching to support performance and professional development.
• Reinforce consistent use of the Empower Visit Structure and organizational admissions presentation standards.
• Collaborate with Business Development, nurse liaisons, hospice physicians, and referral partners to ensure timely eligibility determination and smooth transitions into care.
• Ensure seamless handoff of patients from Admissions to the Patient Care team, supporting continuity and interdisciplinary planning.
• Monitor staffing capacity and assist with admissions or educational visits when needed.
• Support back-office and EMR functions, including DME coordination, pharmacy orders, and documentation workflow management.
• Participate in the Manager On-Call rotation.
• Identify operational barriers and trends; conduct Root Cause Analysis and report findings to leadership.
• Represent the organization professionally with community partners and referral sources.

Qualifications:

• Active Registered Nurse (RN) license required.
• Hospice or Home Health Care experience preferred.
• Leadership or Supervisory experience preferred.
• Strong knowledge of Medicare Hospice eligibility and documentation requirements.
• Proficiency with Electronic Medical Records and Microsoft Office.
• Strong communication, critical thinking, and workflow management skills.

Supervisory Responsibilities:

• Admissions Registered Nurses
• Patient Access Specialists

Work Environment & Physical Requirements:

• This will be a Monday through Friday business hour’s role taking part in the Manager On-Call rotation
• Standard office and patient care environment.
• Ability to travel locally for admissions or partner meetings as needed.
• Ability to lift up to 50 lbs.

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