Senior Account Manager

Your Career. Your Impact. Your Future.

At Gentherm, we believe the next big breakthrough begins with you. As a global leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful solutions to enhance health, wellness, comfort, and efficiency in everyday life. Our products and innovations are created for you, by you.

Be part of our team where a human-centric mindset drives everything we do—from the technologies we build to the careers we support. With decades of expertise, we have pioneered advanced solutions that have become a standard expectation for consumers around the world.

The same thoughtful approach we take in developing our technologies guides how we support your career: purposeful, impactful, and tailored to you. Because when you thrive, innovation thrives.

Senior Account Manager, JOEM/KOEM

Impact and Opportunity

This role is focused on developing and strengthening strategic client relationships through proactive, transparent, and effective communication. As a key partner to our JOEM/KOEM customers, you will help ensure Gentherm consistently delivers solutions aligned with customer goals, expectations, and long-term business objectives.

You will have the opportunity to work directly with high-profile international accounts, playing a visible and impactful role within the organization. This position is ideal for a relationship-driven professional who thrives in a global environment and is motivated by the opportunity to make an immediate and meaningful impact with customers.

Essential Functions and Responsibilities

• Lead cross-functional efforts to deliver new business opportunities with new and existing customers aligned with customer/product strategies
• Lead customer interactions as main point of contact
• Increase sales, profits and market share (as per Department KPI) in accordance with the company’s thermal systems strategic direction through diverse sources, such as IHS data, press releases, trade shows or customer announcements (new models, face lifts, model replacements)
• Manage all commercial aspects of new identified business (Business Case Development) in a timely, efficient and cost-effective manner
• Obtain customer RFQ’s for new business
• Provide customer price targets to internal teams
• Participate in the Quote Kick-off meeting and provide all the financial details to the team as required
• Approve final price, price breakdowns and customer response letter. Lead and manage all customer price negotiations.
• Achieve profitable business growth through successful program awards and strategic business acquisitions.
• Represent the "Voice of the Customer" from a financial perspective to the internal teams (price negotiations, LTA, ECR price changes, price discrepancy) for the life of the project
• Develop and maintain frequent and effective communication with assigned customer base in order to review/resolve any price discrepancies/other financial issues as well as to ensure the development of future business opportunities
• Participate and provide input in internal cost reduction activities
• Input and update volume forecast and piece price for awarded and targeted programs into the Gentherm budgeting/forecasting tool
• Represent Gentherm as the main customer interface fostering and further developing a strong relationship
• Interface with internal global team to align on pricing strategies and customer KPI’s
• Support the execution of product line strategies and overall business profitability

Minimum Qualifications

• Bachelor’s degree in engineering or a business related-field
• Fluent in Korean or Japanese, as well as fluency in English
• Minimum of 5 years of relevant experience working with Automotive OEM’s and Tier 1 Suppliers
• Proficient in Microsoft Excel and PowerPoint

Preferred Qualifications

· Experience working with Korean OEM and Tier 1 Suppliers

· Familiar with managing North American and Korean accounts

Nice to Know

Travel: Up to 30% Local

Competencies:

Deliver Results

• Understand the mission and output of your team; set SMART objectives and deliver

Drive Change

• Focus on agility and commitment to continuous improvement; Understand and act on internal and external drivers of change

Build Capability

• Foster a culture of learning and development; Support individual growth through continuous feedback to achieve personal and professional goals

Cultivate Innovation

• Openly embrace, create, implement and support new and innovative ideas, processes and technology that deliver business results

PHYSICAL DEMANDS/WORK ENVIRONMENT (US):

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. Gentherm is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship

Gentherm is an Equal Opportunity Employer. We are committed to building an inclusive culture through Our Network of Engagement (ONE) where we value our differences and work together to positively impact the lives of our employees, customers, and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability, or protected veteran status.