Busser - DoubleTree by Hilton Battle Creek

Job Description

Job Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Job Responsibilities:

A Busser is responsible for working closely with wait staff to promptly and efficiently clear tables after guests depart while demonstrating 6PM Hospitality’s Core Values, 6PM Hospitality Partners, LLC. and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in uniform, presented neat and clean
• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Clean and clear all tables
• Remove all used items on a table or eating area, including, but not limited to dirty plates, glasses, cutlery, and napkin from the table after guests are done eating and have left
• Straighten tablecloths and/or replace stained linens
• Replenish all table condiments and salt and pepper shakers as needed
• Assist in guest food delivery during peak hours
• Promptly and professionally reset tables during a food service while paying attention to the details of table setup without disturbing other diners.
• Maintain cleanliness, cleaning tables efficiently without disturbing other diners.
• Perform tasks that require increased exertion such as lifting trays, moving chairs, and standing and/or walking for extended period of time
• Work closely with wait staff, kitchen staff, and other team members.
• Communicate any guest needs that arise with wait staff and kitchen staff
• Demonstrate efficient time management to ensure smooth service.
• Be polite, friendly and responsive to diners request
• Keep track of which table needs clearing without direction
• Refilling water glasses
• Maintaining a neat dining area
• Must be able to adapt to changing situation and prioritize tasks accordingly independently Maintain a high level of hygiene and cleanliness as it is essential for food safety
• Other duties as assigned by manager or supervisor

Position Requirements:

Experience:

• 6 months experience preferred but not required

License, Registration, and/or Certification Required: None

Working Conditions and Physical Effort:

• Stress Load:  Regular exposure to stresses
• Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
• Manual Skills:  Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
• Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
• Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable
• Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs
• Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
• Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, hot temperatures, and heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
• Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality
• Required Travel: Position does not require travel to other 6PM Hospitality properties or client locations. Work is completed on the property

Employee Benefits

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities
• Paid maternity/paternity leave or adoption leave for qualifying FMLA

Apply today to become part of an authentic, excellence-driven team!